Overview

Join to apply for the Graduate Field Service Engineer – Chromatography - North London role at Agilent Technologies.

Agilent is a global leader in laboratory and clinical technologies, dedicated to bringing great science to life. Our focus on quality and innovation supports life science research, diagnostics, and safety in water, food, and pharmaceuticals. As scientists and clinicians pursue daily advances and life-changing discoveries, we provide trusted answers to their questions and challenges. Information about Agilent is available at www.agilent.com.

Responsibilities

• Respond to customer needs by providing repair, installation, upgrade and preventive maintenance activities
• Contact customers in a timely manner and schedule service efficiently
• Collaborate with the manager and sales team to understand and meet customer needs and expectations
• Maintain Agilent’s customer service reputation by aligning with all corporate policies and procedures
• Complete administrative paperwork and computer reports promptly and accurately
• Provide feedback to Product Specialists, manufacturing or OEM vendors concerning performance anomalies; use the complaint handling system as required
• Address customer requests for service and communicate proactively before, during and after service

You will be working remotely with travel to customer sites in the North London area; a company car will be available.

Qualifications

• A completed university degree within the last 24 months in Chemistry, Biochemistry, Biotechnology or similar.
• At least a first hands-on experience (internship, university project or first position) with chromatography solutions (GC/GCMS/LC/LCMS/HPLC).
• Full proficiency in English
• A valid UK driving license

On a personal level, you are proactive, outgoing and customer oriented. You enjoy working both autonomously and as part of a team, to solve various types of problems. You have great communications and interpersonal skills to interact with many internal and external partners.

What we offer

• Permanent Contract
• Outstanding company culture
• Career development opportunities
• Company pension scheme, yearly company bonus, company car, private health care, stock purchase plan, medical & life insurance
• A position within an international organisation, offering a dynamic working environment, with exciting challenges and opportunities

We will make sure you get all the training and development opportunities you need to become the best in your field.

Additional Details

This job has a full time weekly schedule. It includes the option to work remotely.

• Pay ranges: determined by role, level, and location; specifics shared during the hiring process
• Travel Required: 50% of the Time
• Shift: Day
• Duration: No End Date
• Job Function: Services & Support

Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

Seniority level

• Entry level

Employment type

• Full-time