Graduate Technical Services Engineer

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Company description: ClearCourse Job description: Are you a recent graduate with exceptional interpersonal and communication skills who can think logically to solve problems? As aTechnical Services Engineer at BlueZinc, part of CearCourse, you will be responsible for logging and addressing tickets, maintaining detailed records of customer interactions, and engaging with customers professionally and amicably. This role encompasses various areas such as Technical Support, Bug Investigations, Knowledge Base Articles, Onboarding, Migrations, and Bespoke Template work. Candidates must prioritise teamwork, taking ownership of tickets until resolution. Building positive relationships with both colleagues and customers is crucial. Essential attributes include a confident telephone demeanor, a helpful attitude, and a proactive approach to problem-solving. About ClearCourse ClearCourse Group is a rapidly growing group of businesses offering brilliant software and payments solutions. We have 40 brands located across the UK and internationally, with two primary UK ClearCourse hubs, in which multiple brands are located in Belfast, London and Preston.?Working better together?is central to everything we do, each time we add a new business were adding new ideas and innovation. Our mission?is to help our customers build great businesses with our industry-specific software and embedded payments solutions. Required skills and Experience Experience of database use (preferably SQL Server)

Experience working in customer service in an IT environment

Experience in using and supporting Windows OSand Windows Office applications

Experience in dealing with customers face-to-face, online, or by telephone

Exceptional interpersonal andcommunication skills, both verbal and written

Proven strong analytical, problem-solving, logical thinking and decision-making skills

Evidence of effective organisational, planning and personal time management

Computer literate in the use of Microsoft Office work processing and spreadsheet software as well as e-mail, the internet and Microsoft Windows

We offer: Life Assurance and Group Income Protection

Private medical cover with cash plan

Enhanced Company Pension

25 days annual leave + your birthday off

Employee wellbeing perks

including Peppy Health, Perkbox, etc...

Enhanced maternity, paternity and adoption pay

Generous training budgets and reimbursement for professional memberships

If you want to kick start your career in IT in a fast-growing PE-backed organisation - APPLY now! Why ClearCourse? We're a rapidly growing collaborative of disruptive technology innovators, working together to build a brilliant software and payments business. At ClearCourse we're committed to an inclusive culture and are keen to attract diverse individuals who thrive in a flexible working environment. If you have a disability or need any reasonable adjustments during the application and interview stages, please let us know. Across our business, were investing in our people, expanding our expertise, and developing our vision. Want to get on board? Wed love to speak with you.

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Location:
Gb
Job Type:
FullTime
Category:
Engineering