Overview

Technical Support Engineer - HVACR (Heating, Ventilation, Air Conditioning, and Refrigeration)

Location: Chessington, UK
Salary: 35,000 - 40,000 basic

We\'re looking for a Technical Support Engineer with a passion for HVACR to join a forward-thinking team. This office-based role will see you supporting both customers and engineers on-site, troubleshooting technical issues, and helping the sales team deliver the best solutions to clients.

This is a great opportunity for someone with technical knowledge in HVACR or thermodynamics, who is organised, customer-focused, and ready to take ownership of their work.

What You'll Be Doing

• Troubleshooting and resolving hardware, software, and connectivity issues across HVACR products
• Responding to customer technical enquiries and providing guidance
• Supporting the sales team in identifying the best solutions for clients
• Maintaining strong communication with customers and internal teams
• Managing technical support processes and ensuring KPIs are met
• Acting as a liaison between the UK market and headquarters
• Using CRM and case management tools to track and resolve issues

What We're Looking For

Essential:

• Technical understanding or experience in HVACR applications or thermodynamics
• Excellent organisational skills and ability to prioritise tasks
• Strong customer focus and communication skills
• Self-motivated and able to work with limited supervision
• Positive, proactive attitude and willingness to learn

Preferred:

• Experience in a small team or office environment

What\'s on Offer

• 35,000 - 40,000 basic salary
• Full-time, permanent role (Mon-Fri, 08:30-17:00) with flexi-time and time off in lieu options
• 22 days annual leave + bank holidays + 3-day Christmas shutdown
• Pension scheme and comprehensive benefits package, including critical illness cover, life assurance, income protection, employee assistance program, and health benefits

If you have strong HVACR knowledge, enjoy problem-solving, and want to work in a role where you can really make a difference, this could be a perfect next step in your career.

INDAV