Job DescriptionAbout Us:

School Business Services (SBS) is one of the UK's leading suppliers of education support services and budgeting software. Our extensive portfolio includes a suite of Finance, MIS, and ICT offerings, all delivered by a team renowned for their expertise and exceptional reputation within the education sector. At SBS, we're passionate about empowering schools to focus on what matters most: delivering outstanding education.

About the Role:

We're looking for an experienced ICT Field Engineer to join our dynamic team, providing hands-on technical support and guidance to schools across the London area. If you thrive on solving challenges, love variety, and enjoy engaging directly with end-users, this role is for you!

As an ICT Field Engineer, you'll:

• Support schools on-site daily, resolving ICT issues and ensuring seamless operations, building trusted relationships with school staff.

• Provide remote assistance via our ICT Service Desk when required.

• Troubleshoot and resolve issues with Office 365 applications, Google Workspace, and network infrastructure.

• Participate in ICT projects, including network upgrades and security enhancements.

• Respond to critical incidents, implementing temporary or permanent solutions for server, switch, and internet failures - or even physical disruptions like floods.

Work-Life Balance That Matches School Life:

This role is offered on a Full-Time, or a Term-Time Only basis, which aligns with school term schedules. This means you could enjoy the same holidays as the schools you support, providing a unique opportunity to balance your professional life with personal commitments - perfect for candidates who value having school holidays free.

What will you bring to the Role?

If you can demonstrate the following, we'd love to hear from you:

• You will be an experienced, hands-on, technical support engineer who has a good working knowledge covering small organisations or school networks.

• You will have a proven ability to work with others to deliver and manage a wide range of programmes & projects to meet our customer and third-party objectives.

• Confident with an ability to communicate clearly, verbally and in writing particularly with internal business users and external vendors.

• Willingness to undertake an Enhanced DBS and a Right to Work in the UK.

Our Benefits:

As an equal opportunities' employer, we celebrate and flexibility, and we are committed to creating an inclusive environment for our incredible team. We offer:

• Generous annual leave allowance of 36 days (28+8 bank holidays) +1 for every year of service (up to a maximum of 5).

• Hybrid or remote working across the country.

• Learning & Development.

• Flexible benefits package including Healthcare Scheme and ability to purchase additional Annual Leave.

Please click on the APPLY button to send your CV for this role.