Job Title: Industrial Automation Support EngineerLocation:Broughton/Filton, UK (100% Onsite Work From Office)Job Type:PermanentSalary Range: 55,000 per annum (plus bonus and benefits)Job Summary:
An exciting opportunity to join a leading manufacturing team as an Industrial Automation Support Engineer. You will play a key role in supporting and enhancing shopfloor automation systems, ensuring seamless integration and performance of critical manufacturing IT applications.Key Responsibilities:

• Collaborate closely with the support team to understand and resolve issues within defined timeframes.
• Provide technical guidance and support to team members.
• Communicate effectively with key stakeholders, providing regular updates and ensuring customer satisfaction.
• Deliver permanent solutions to recurring and application performance issues.
• Maintain high-quality and accurate solution and application support documentation.
• Share knowledge and information with team members and across the company.
• Coordinate communications between suppliers, OEMs, and business stakeholders.
• Track and report progress to stakeholders.

Skills, Experience, and Abilities Required:

• Experience with MES/MOM technology.
• Knowledge of Aveva/Wonderware Intouch, PLC, SCADA, and HMI systems.
• Advantageous to have experience with machine integration.
• Strong understanding of COTS Manufacturing IT applications.
• Experience integrating the factory automation layer with MES.
• Excellent verbal and written communication skills, with the ability to interact professionally with diverse groups, including executives, managers, and subject matter experts.
• Knowledge of machine integration through OPC and various interfacing protocols.
• Familiarity with PLC, SCADA, sensors, IIOT devices, and Aveva Wonderware Intouch.
• Knowledge of ITIL processes is a plus.
• Experience with ServiceNow and understanding of Incident, Problem, Change, SLM, and Knowledge Management processes.

Site Address
1. Broughton, Chester CH4 0DR, United Kingdom2.Pegasus House, Aerospace Ave, Filton, Bristol BS34 7PA, United Kingdom

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