Infrastructure Engineer (CAI)

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Infrastructure Engineer (Collaboration and Identity)

Join our dynamic tech team as a DevOps Engineer and help deliver innovative solutions in a leading enterprise environment.

We’re seeking candidates with proven experience working across Microsoft Active Directory, Exchange Server, Microsoft 365 collaboration technologies and advanced email systems routing and configuration.

If this sounds like you, we would be pleased to hear from you.

: Permanent

Salary: Circa £56,000 (Dependant on experience)

Working hours: 35 hours per week is full time.

Reporting to: Infrastructure Collaboration and Identity Manager

Location: London docklands - Our permanent hybrid policy sees us all working at least four days across a fortnight in the office.

The Financial Ombudsman Service has been resolving customer complaints since 2001. Our service is free for consumers to use and over 1 million people contact us every year.

The last few years have seen the Financial Ombudsman Service embark on an organisation-wide transformation journey. With the customer at the heart of everything we do, we have already delivered significant improvements in the service we offer and 2025 will see us continue with our ambitious transformation agenda.

 Our IT and Transformation teams and their work are closely aligned. Last year we welcomed our new CTO and this year will see him launch the new IT strategy for the department. With the move to cloud computing in 2023 and the ever-changing technology landscape, it is a very exciting time to be joining the Technology team here at the Financial Ombudsman Service.

Our Infrastructure department provides the foundation for all IT services and delivers communication services for the organisation. The Collaboration and Identity team sits within Infrastructure and provides core Identity (Active Directory, Entra, SSO) and Collaboration (Email, Telephony, MS Teams) technologies to the business.

Key responsibilities

  • You will be the go-to person for anything related to the systems you are supporting, delivering support, maintenance, and improvements.

  • Take ownership of technical development and ensure SLAs for day-to-day support are met.

  • Continuously updating your advanced technical knowledge.

  • A strong communicator with the ability to build relationships and understand requirements and improvements that can be made.

    • Minimum Criteria

    Evidenced technical depth across the following:

  • Microsoft Active Directory

  • Microsoft Exchange Server (Including Exchange on-prem, online and hybrid configuration)

  • Microsoft 365 collaboration technologies

    EntraID and EntraConnect

    MS Teams

    Outlook

  • Email systems routing and configuration (DKIM, SPF, DMARC etc)

    • Additional criteria required:

  • Well organised with strong attention to detail – you’ll be writing and maintaining design, installation and configuration documentation.

  • Experience working in a technical team in an enterprise environment. where you’ve been resolving technical problems, delivering upgrades and continuous improvements.

  • Experienced in defining technical solutions to meet requirements – you’ll have carried out implementation and detailed level support, including processing architectural changes.

  • Fosters a culture of customer first, focuses on continual upskilling, and mentoring junior members of the team.

    • We also offer an attractive, competitive salary and flexible benefits to suit our people. Here’s a list of some of the many benefits and perks you can get for working with us:

  • 25 days holiday entitlement, with the option to buy extra or sell days

  • Generous pension

  • Various Family Friendly Policies, including enhanced maternity pay, carers and dependants leave

  • Employer provided benefits such as Private medical insurance, virtual GP, Critical illness cover, Life assurance cover, to name a few

  • Choice of voluntary benefits including Technology scheme, Cycle to work scheme, Will-writing service amongst others

  • Employee Assistance Programme

  • Extensive opportunities for personal and career development

  • Nationwide gym membership discounts, and a fully equipped on-site gym open 24/7 in London

  • Extensive Well-being resources including on-site therapists (London office only)

  • Beautiful and bright London office looking over the Thames and near to mainline stations

  • Our employee led networks (a couple of examples being our Women's Network, Carers network, and Neurodiverse Network) do fantastic work in educating and raising awareness across a range of experiences and support us in being an inclusive employer and a great place to work. You can get involved, too! 

    • How do I apply?

    A full job profile is available on request and will be provided to candidates shortlisted

    We’re proud to be an inclusive employer

    We view diversity as fundamental to our success and welcome applications from underrepresented groups across all communities.

    We’re committed to being a great place to work– attracting and developing people from the widest possible range of backgrounds. We want everyone to perform at their best and feel able to be themselves. We understand that if we’re diverse and inclusive, we’ll better understand different perspectives, which is fundamental to our job resolving financial complaints.

    We welcome applications from Black and other ethnic minority candidates, and female candidates, for all positions and particularly so for senior leader positions as they are under-represented within the Financial Ombudsman Service at this level.

    Find out more

    Check out below channels to find out more about everyday life at the Financial Ombudsman Service – and don’t forget to follow us while you’re there!

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    Location:
    London
    Job Type:
    FullTime

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