Infrastructure Engineer & Support Specialist
New Today
We are seeking a proactive and skilled
Infrastructure Engineer & Support Specialist
to join our IT Department in
Westerham, Kent . This crucial role supports the core IT infrastructure across our EMEAA regional locations, combining
1st/2nd Level Technical Support
with hands-on responsibilities in the
development, administration, and delivery of key network and server projects .
You will be vital in minimizing downtime, maintaining security, and supporting our business stakeholders in adopting new technologies.
Role Title:
Infrastructure Engineer & Support Specialist Location:
Westerham, Kent Salary:
£34,000 - £37,000 per annum Hours of Work:
37.5 hours per week Contract Type:
Permanent, Full Time Reporting Into:
Head of Technology Operations (EMEAA)
Key Responsibilities This is a dual-focus role covering both core infrastructure management and end-user support.
Infrastructure & Operations
Design, deploy, configure, and maintain
IT infrastructure, including servers, networks, storage solutions, and cloud environments. Manage
virtualized environments (V-center) , ensuring optimal resource allocation for virtual machines and containers. Troubleshoot and resolve complex hardware and software infrastructure issues. Maintain system security and performance through regular
patching
and software updates. Strong knowledge and operational support for
VLANs, Firewalls (Fortinet), Backup solutions, Print Servers, and Anti-virus
systems.
End-User & Technical Support
Provide
1st and 2nd level technical support
to end-users across the organization for desktop systems, networks, and infrastructure services. Diagnose and fix issues related to operating systems ( Windows, Linux, macOS ), applications, and network connectivity. Assist with
onboarding new employees
(workstation setup, email configuration) and provide initial technical training. Asset Management , including building IT equipment to required standards. Document solutions, create user guides, and maintain a knowledge base to improve future troubleshooting.
What You Will Already Have
Experience & Education:
A two- or four-year college degree with an emphasis on Computer Science or Business Data Processing, along with
five years of experience
in a relevant field. Microsoft Proficiency:
Certified in or strong working knowledge of
Microsoft Server
(installation, Active Directory, Remote Administration, Configuration, Security) and the
Microsoft Office 365 Suite . Network & Security:
Strong knowledge of
VLANs, Firewalls, Fortinet, V-center, Backup solutions, and Anti-virus
systems. Operating Systems:
Proficiency in administering common operating systems ( Windows 10/11, Linux, macOS ) and experience with
Active Directory, Group Policy, and LDAP . Technical Skills:
Strong troubleshooting skills
across hardware, software, networking, and cloud platforms. Experience with
endpoint management solutions (SCCM, Intune, etc.)
and monitoring tools (e.g., Nagios, Zabbix). Support & Process:
Familiarity with
ticketing systems
(JIRA, ServiceNow, etc.) and knowledge of
ITSM/ITIL practices
for managing service requests and change management. Soft Skills:
Excellent
problem-solving, listening, and teamwork skills . The ability to
multitask
and work well under pressure.
If you are a hands-on, multi-skilled IT professional ready to support a dynamic regional infrastructure, apply today.
CROO
TPBN1_UKTJ
- Location:
- Gb
- Job Type:
- PartTime
- Category:
- IT;IT
