Overview

1st Step Solutions are supporting an M&E Contractor who have an opportunity for a Infrastructure Engineer on a Permanent basis based in London Barbican. Hybrid model of work - 3 days in the office and 2 days at home.

Responsibilities

• Configure, monitor, and maintain network infrastructure and ensure network security.
• Support, administer, and assist in the development of server and user infrastructure, including virtualisation technologies.
• Oversee software across servers and user devices. Maintain compliance with the internal Approved Software List. Administer ERP systems.
• Monitor and maintain the Microsoft cloud environment.
• Manage Helpdesk tickets, escalate where needed, and ensure SLA compliance. Conduct root cause analysis and implement solutions.
• Deliver planned and ad-hoc IT projects within established frameworks.
• Create and maintain all IT documentation.
• Administer security tools and maintain governance, risk, and compliance standards. Improve security posture, using tools such as Microsoft Secure Score.
• Support implementation of business process improvements. Review and suggest enhancements to current procedures.
• Make independent decisions aligned with departmental and strategic IT objectives.
• Act as Deputy for other roles when competent to do so and appoint a suitable Deputy during periods of absence.

Qualifications

• Minimum 5 years in IT roles, including at least 2 years in a service delivery capacity. Experience with internal and external stakeholders, regulated environments, and ITIL-aligned processes.
• A combination of the following is preferred: CompTIA (Networking, Security, A+, Server), Microsoft Certifications (e.g. Azure Administrator, Security, Server Hybrid Admin, Power Platform Fundamentals).
• Membership in relevant bodies such as BCS, IEEE, ISACA, (ISC)², CompTIA, or ITIL/AXELOS.
• Skilled in LAN/WAN management, VLANs, routers/switches, VPNs (Azure or Always On), firewall configuration, and protocols (DNS, DHCP, TCP/IP).
• Proficient in PowerShell for automation and reporting. Knowledge of Power Automate and CI/CD pipelines.
• Knowledge of disaster recovery and business continuity planning. Experience with storage solutions and playbook maintenance.
• Experience with Microsoft Defender, Sentinel or equivalent SIEM tools, RBAC, PIM, and awareness of ISO 27001 / Cyber Essentials. Familiarity with IAM, PAM, XDR, and GRC tools.
• Proficient in Microsoft 365, Azure, Entra, SharePoint, Exchange, Purview, Intune, Teams, Power Platform, and other Microsoft services.
• Experience in Windows Server admin, OS hardening, patching, Hyper-V, VM provisioning, backup, HA, and clustering. Knowledge of AD/AAD, GPOs, Entra ID, SSO, MFA, and Conditional Access.
• Open to adopting new tools, technologies, and methodologies.
• Clear in both verbal and written communication; confirms understanding when conveying information.

Benefits

• Competitive salary
• Private Medical
• Healthcare Cash Back Plan
• Life Assurance
• Excellent annual leave
• Employee Assistance Programme
• Pension
• Maternity and Paternity pay
• Other discounts and company benefits