Company Description

Publicis Groupe is one of the largest advertising agency holding companies in the world and a global leader in the fields of marketing, communications, and digital transformation. Connecting Company for the Connected Age, Publicis Groupe delivers winning solutions for clients through the Power of One - driven by a common purpose, a powerful spirit, shared behaviours, great character and a relentless focus on our clients.

Publicis Re:Sources is the backbone of Publicis Groupe. Re:Sources has grown to 5,000+ professionals servicing a network of prestigious agencies across the globe supporting 63+ markets. Re:Sources is Publicis Groupe's Shared Services Platform. We provide Publicis Groupe agencies with the business solutions, technology platforms and expertise they need to transform, innovate and increase productivity.

Overview

An opportunity has arisen for an Infrastructure Engineer to join the Enterprise Infrastructure Services team.

This role will be based in our London office. Please only apply if you have the right to work in UK.

Responsibilities

The role will report to the Senior Director, Datacentre Architecture.

Key Responsibilities:

To deliver, support and troubleshoot the Groupe IT platforms whilst working effectively with your colleagues and the wider business within an ITIL framework. Act as an escalation for the support teams both in the UK and internationally. To proactively support the installation, configuration and monitoring of the environment to ensure the platform remains available, stable and optimally maintained, in line with SLA and KPIs.

• Design, install, configure and maintain existing and new infrastructure platforms and any appropriate dependencies to the highest standards possible and in a timely manner.
• Work closely with the project teams, ensuring work packages are delivered on time and to a high standard.
• Propose technically and commercially sound recommendations to aid the continuous improvement of the environment.
• Ensure requests and incidents are managed effectively and within SLA.
• Manage multiple tasks, incidents and project work effectively under pressure and within given deadlines.
• Ensure documentation is created and accurately maintained following Groupe standards, to ensure it remains relevant and always up to date.

Qualifications

Key Competencies:

Knowledge Requirements: You will be expected to have a strong working knowledge of and background in the following technologies, gained over several years in current/previous IT roles.

• Windows Server administration and management 2022 – 2025 (Microsoft advanced level certification required)
• Windows 2025 Hyper-V virtualisation and clustering (Microsoft advanced/architect level certification required)
• VMWare vSphere/vCenter management
• Linux server administration (RedHat/SLES)
• Enterprise Server/Storage hardware configuration (Dell/HP)
• TCP/IP networking fundamentals (addressing, routing, DNS)
• Ethernet and Fibre network and storage cabling/patching
• Enterprise Backup and DR technologies (Veeam)
• ISO27001 ISMS experience desirable

Skill Requirements You will be expected to have the ability to:

• Provide technical leadership within a managed project framework across multiple IT projects
• Produce clear and effective documentation of new system deployments
• Effectively manage multiple tasks, issues and requests concurrently, ensuring tasks are completed within agreed time scales
• Communicate effectively with colleagues and senior management to ensure issues are escalated appropriately
• Respond to issues in a controlled and professional manner
• Pro-actively and effectively share technical knowledge with colleagues

Personal Requirements You will be expected to:

• Act discreetly when around, or having access to, sensitive or confidential information
• Act as a role model to the IT support teams and junior colleagues
• Follow all company and IT policies and procedures
• Be a highly effective, reliable and conscientious team member
• Work diligently on tasks in a timely fashion

Additional Information

We offer a hybrid working pattern of 3 days in the office and 2 days at home. Our main office is located at the iconic Television Centre (TVC) at White City, London.

We are a Disability Confident Employer and are committed to providing a fair assessment process and are happy to discuss and explore reasonable adjustments during the hiring process. Publicis Groupe UK fosters an inclusive environment through our inspirational Employee Action Groups (EAGs).

We have a comprehensive benefits offering. Our full health and lifestyle benefits package will be shared with you when you join us. In addition to key benefits like Pension, Life Assurance, Income Protection and Private Medical, some of our other benefits are:

• Annual Leave (25 days plus 8 bank holidays), increasing after 5 years, by 1 day per additional service up to 30 days. Birthday Day Off that can be used in your birthday month and the opportunity to Buy or Sell Holiday at the start on each year.
• Flexible Bank Holidays, you can switch the 2 Easter bank holidays for other days of your choosing. Reflection Days for time away from work to focus on what works best for you.
• Work your World, after completion of one year, you have the opportunity to work anywhere in the world, where there is a Publicis Groupe office, for up to 6 weeks a year.
• Help@Hand, our lifestyle and wellbeing app that supports you and your family; 24/7 Helpline, Remote GPs, Medical or 2nd Opinion, Mental Health & Wellbeing, Physiotherapy, 1-2-1 Lifestyle Coaching, Nutritional Consultations, Savings & Discounts and lots more.
• Inclusive Policies to support you and your family including enhanced Family Leave, Disability, Carers, Transitioning at Work, Flexible Working, Menopause.
• Local discounts, restaurants & retailers in Westfield White City. Onsite Café with complimentary breakfast, a subsidised lunch menu, and an in-house barista.