Description

At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It’s why we’re coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we’re headed. We’re proud to share our story and Make Amazing Happen at CDW.

Position Title:

Onsite Engineer (L2)

Location:

Onsite (Southampton SO31 7AY)
This role is based onsite at the client’s location, Monday to Friday.

Job Summary

This is a Level 2 Onsite Engineering role focused on supporting critical infrastructure systems. The successful candidate will provide enterprise-level hardware and software support, including legacy systems, bespoke equipment, and mission-critical platforms (not deskside support).

You will work independently and collaboratively to maintain and troubleshoot a wide range of systems, ensuring the reliability and performance of air traffic control infrastructure.

Key Responsibilities

• Deliver onsite services for NATS, supporting enterprise infrastructure and bespoke systems.
• Provide technical support across IBM Mainframes, tape systems, DASD storage, and server platforms.
• Maintain and troubleshoot legacy and modern hardware including PCs, printers, and custom-built systems.
• Support operating systems including Windows, DOS, OS2 Warp, IBM AIX, RedHat, and Linux.
• Perform installations, moves, and changes across supported platforms.
• Apply electro-mechanical and soldering skills to bespoke equipment repairs.
• Attend customer meetings and maintain strong stakeholder relationships.
• Follow and improve documented procedures, contributing to team knowledge and documentation.
• Demonstrate creative problem-solving and solution-oriented thinking in high-pressure environments.

Systems & Equipment Supported

Enterprise Infrastructure

• Mainframes:IBM 9672 / 2003 / 2066 / 2096
• Tape Systems:IBM 3490, VTS, 3590
• Storage:EMC DASD, STK DASD
• Servers:
  • IBM PSeries: 7012 / 7013 / 7015 / 7029 / 8203 / 9111
  • HP Proliant: DL160G5-G8, DL180G6-G9
  • Dell, Sun

Client Devices

• PCs: IBM PS2, Lenovo ThinkStation, Dell, Compaq, HP, Sun, Custom builds
• Printers: Dot Matrix, Laser

Operating Systems

• DOS, Windows (all versions), OS2 Warp
• IBM AIX, RedHat, Linux

Interfaces

• SCSI (various), SATA, PCI, PCIe, IDE, Serial, ISA

Bespoke Equipment

• Soldering / desoldering of small components
• Electro-mechanical troubleshooting

Qualifications & Skills

• Demonstrable experience in enterprise infrastructure support
• College, University or Professional certifications
• Preferred: CompTIA A+/N+, MCDST, ITIL
• Desirable: ACA, MCSA, CCNA, VTSP
• Knowledge of AMD and Intel processor architecture
• Strong diagnostic and troubleshooting skills
• Ability to work independently and take initiative

Essential Attributes

• Professional, positive, and solution-focused attitude
• Strong communication and customer-facing skills
• Methodical and quality-minded approach
• Flexible with working hours and locations
• Reliable, punctual, and well-presented
• Open, honest, and approachable

We make technology work so people can do great things.

CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive.

CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.