Overview

Infrastructure Support Engineer at PA Consulting. This is a hands-on, in-office role based in the Melbourn office. There will be occasional weekend working and on-call duties, so flexibility is required.

About PA

We believe in the power of ingenuity to build a positive human future. As strategies, technologies, and innovation collide, we create opportunity from complexity. Our teams combine innovative thinking and breakthrough technologies to progress further, faster. We are a global team of over 4,000 strategists, innovators, designers, consultants, digital experts, scientists, engineers, and technologists with deep expertise across industries. We operate globally from offices in the UK, Ireland, US, Nordics, and Netherlands.

Infrastructure Team

The Infrastructure Team are a point of escalation for UK users, based in the Cambridge office. The team combines problem-solving skills with high-quality customer service to resolve user issues quickly and efficiently, using established processes and independent investigation to identify, resolve and document fixes in case of recurrence. The role involves managing technically rich environments to develop skills in technical management, automation and operations, while ensuring environments are available, reliable and secure.

Responsibilities

• Provide end-to-end support for users as part of the Technology and Operations pillar, including the Global Service Desk, 2nd line, Application Support, Operations, Infrastructure and Digital Workspace teams.
• Act as the point of escalation for UK users and resolve issues quickly and efficiently.
• Use established processes and independent investigation to identify, resolve and document fixes to prevent recurrence.
• Maintain segregated, technically rich environments and ensure they are available, reliable, secure and meet business demands.
• Collaborate with teams to implement automation and improve infrastructure operations.
• Be flexible with weekend and on-call duties as required.

Qualifications

About you

• You’ll have strong knowledge designing, building, maintaining and supporting Azure cloud environments including implementing Azure Virtual Desktop (AVD) (Essential).
• Excellent knowledge of M365 and O365, Exchange, virtual hosting including Omnissa (VMware Horizon) and Hyper-V, SaaS Backup Platforms and Group Policy.
• Excellent knowledge of network and infrastructure cloud systems including firewall management.
• Good troubleshooting skills and ability to work under pressure to identify and fix IT security vulnerabilities as well as implementing new IT technologies and services.
• Strong effective communication skills at all organisational levels and the ability to write clear documentation.
• Comfortable working independently or in a team, using own initiative.
• Organisational skills to plan and maintain the infrastructure ensuring it remains current and available.

Benefits

• Health and lifestyle perks accompanying private healthcare for you and your family
• 25 days annual leave (plus a bonus half day on Christmas Eve) with the opportunity to buy 5 additional days
• Generous company pension scheme
• Opportunity to get involved with community and charity-based initiatives
• Annual performance-based bonus
• PA share ownership
• Tax efficient benefits (cycle to work, give as you earn)

Equal opportunity

We are committed to advancing equality. We recruit, retain, reward and develop our people based solely on abilities and contributions and without reference to age, background, disability, genetic information, parental or family status, religion or belief, race, ethnicity, nationality, sex, sexual orientation, gender identity or expression, political belief, veteran status, or other human differences. We welcome applications from underrepresented groups. If you need adjustments or accommodations during the recruitment process, please contact recruitmentenquiries@paconsulting.com.