We’re looking for a technically strong Infrastructure & Support Engineer to join our UK-based team. This is not a call-centre support role, it’s a hands-on technical position focused on keeping critical client platforms reliable, secure, and high-performing.You’ll be at the intersection of infrastructure, operations, and client-facing engineering support solving complex problems across cloud, networking, and application layers. This role is ideal for someone with a sysadmin/DevOps background who enjoys direct collaboration with clients and wants scope to develop deeper engineering skills (e.g. Golang, Angular, cloud automation).The position includes participation in a compensated on-call rotation, including weekend pager duty, shared fairly across the team.Key ResponsibilitiesProvide advanced technical support and incident resolution, engaging directly with client engineering/IT teams.Own the end-to-end lifecycle of technical issues: triage, root cause analysis, fix or escalate, and document.Monitor and manage infrastructure across Linux, Azure/AWS cloud environments, and PostgreSQL databases.Troubleshoot networking, VPN, DNS, and firewall configurations.Collaborate closely with distributed teams in the UK and Asia Pacific to maintain service uptime and knowledge sharing.Contribute to runbooks, tooling, and automation that improve supportability.Participate in a rotating on-call schedule, ensuring service reliability.Required Skills & ExperienceSolid background in IT systems administration, infrastructure support, or technical operations (not end-user desktop support).Strong experience with Linux servers and cloud platforms (Azure and/or AWS).Good understanding of networking fundamentals (routing, firewalls, DNS, VPNs).Experience with PostgreSQL or other relational databases.Ability to work independently and across time zones, with strong written and verbal communication skills.Bonus Skills (Nice to Have)Exposure to DevOps practices and tooling (CI/CD pipelines, Docker, Kubernetes).Experience with cybersecurity fundamentals (hardening, access control, vulnerability remediation).Interest in or exposure to application development in Golang, Angular, PHP, or C.Experience with monitoring/logging platforms (e.g. Prometheus, ELK, Grafana).What We OfferA fully remote UK-based role with occasional collaboration in our London HQ.The opportunity to grow into a DevOps/engineering pathway, with scope to work across cloud automation and modern stacks.On-call allowance and a rotation designed to be fair and sustainable.A collaborative culture that values autonomy, initiative, and technical excellence. #J-18808-Ljbffr