Job Title: EUC IT Desktop Support Technician

Job Type & Location: Onsite | Full-time (40 hrs/week) | Range Road, Witney OX29 0YL

Job Overview

We are seeking an experienced EUC IT Desktop Support Technician to provide high-quality technical support for end users. The role requires hands-on expertise in troubleshooting, installation, and maintenance of desktops, laptops, printers, and peripherals, while ensuring compliance with security and warranty standards.

Key Responsibilities

Technical Support:

• Provide IT infrastructure field support including troubleshooting of hardware, software, and operating systems.
• Install, configure, and resolve issues with desktops, laptops, printers, and other peripheral devices.
• Deliver desk-side and break/fix support, including basic administration of Windows OS and Mac/Linux OS (preferred).
• Perform Smart Hands activities such as racking/stacking, network patching, and hardware setup.
• Troubleshoot and resolve network-related issues including TCP/IP, DNS, DHCP, VPN, and RDP.
• Support and maintain end-user network cabling and perform preventive maintenance.
• Conduct repeat call analysis and contribute to problem management activities.
• Ensure compliance with hardware warranty and customer security standards.

Tools & Technologies:

• Strong experience with Microsoft Windows (Win10/11), Microsoft Office, and related desktop applications.
• Familiarity with IT tools such as ServiceNow/Remedy, SCCM, Intune, and imaging/patching technologies.
• Basic understanding of enterprise LAN/WAN setups and infrastructure components.

Non-Technical Skills:

• Strong customer service and client management skills.
• Excellent oral and written communication abilities.
• Ability to interact effectively with stakeholders at various levels.
• Self-driven, proactive, and results-oriented approach.
• Ability to work independently as well as in a team environment.
• Strong organizational skills with the ability to meet deadlines and handle tasks with urgency.
• Flexibility to work varied schedules as needed.

Qualifications & Experience

• Minimum 3 years of hands-on IT field support experience.
• Associate Degree in Electronics, Computer Science, or related field (preferred).
• Certifications such as CompTIA A+ or OEM certifications (Dell, Toshiba, Lenovo, HP, etc.) are desirable.
• Ability to lift/move equipment weighing up to 50 lbs.