Talent Trafford Park, England, United Kingdom

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Talent Trafford Park, England, United Kingdom

Join to apply for the IT Engineer - 1st and 2nd Line role at Talent

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This range is provided by Talent. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Job Description

IT Engineer (1st and 2nd Line)

Manchester

Full-time, Permanent

• 30K
  
  

• Provide 1st and 2nd line support across the business for end-user issues, applications, hardware, and systems.
• Maintain and administer Microsoft 365, SharePoint Online, Active Directory, and VoIP systems.
• Support and manage endpoints, mobile devices, and peripherals.
• Perform basic hardware diagnostics and troubleshooting.
• Support Veeam and VMware solutions, including basic administration and backup.
• Provide ongoing support for our ERP system and assist with routine system administration.
  
  

• Minimum 3 years' experience in a 1st and 2nd Line IT Support role.
• Strong helpdesk and user support background in an SME or similar environment.
• Experience supporting Active Directory, Microsoft 365, and SharePoint Online.
• Solid understanding of VoIP systems and basic telephony support.
• Good working knowledge of Windows OS, hardware troubleshooting, and endpoint management.
• Experience in vendor management and dealing with external IT providers.
• Working knowledge of mobile device management (MDM) platforms.
• Involvement in project delivery or technical rollout initiatives.
• Confident supporting both technical and non-technical users.
  
  

• Hybrid working - 3 days in the office one week and 2 days the next
• Quarterly bonus scheme
• Flexible start and end times
• Ongoing training and development opportunities.
• Supportive and collaborative team culture.
• The chance to work on impactful projects.
• 28500/year
  
  

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Part-time

Job function

• Job function

  Engineering and Information Technology

• Industries

  Staffing and Recruiting

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