IT FIELD DELIVERY ENGINEER BRISTOLHours: Thursday 9am - 8pm / Friday 9am - 8pm / Saturday 9am - 8pm / Sunday 9am - 6pmRole purpose:To attend customer sites to provide support on IT hardware and software products, within the required Service Level Agreement (SLA). To work efficiently and proactively to deliver IT support services to a wide range of customers. Key responsibilities: Will be required to conduct activities for diagnostics, repair and replace PC’s, Laptops, Printers, and retailequipment with associated peripherals. This may also include basic Servers & relevant network activities inline with business requirements. Complete customer rebuilds and configuration to desk Assist other engineers in the delivery of service to our customers. Cover site roles where required due to planned or un-planned absence Achieve the dynamic KPI targets set for your role Communicate with Call Administration teams and the Field Delivery Manager throughout the day toeffectively manage all call details real time and gain full understanding of the customer’s SLA requirements. Utilise a mobile device to check and update allocated calls in a timely manner to achieve required committime, and reflect actual work done in real time by way of accurate and quality updates. This will also includethe completion of any part movements and RMA generation. Assist other en...