Senior IT Field Engineer

Belfast

1 Year Fixed Term Contract

Role Purpose:

To attend customer sites to provide support on IT hardware and software products, within the required Service Level Agreement (SLA). To work efficiently and proactively to deliver IT support services to a wide range of customers.

This role is offered on a 12-month fixed term contract.

Key Responsibilities:

Undertake advanced diagnostics, repair, and replacement of PCs, laptops, printers, servers, relevant network support, retail equipment, and associated peripherals

Complete customer rebuilds and configuration to desk

Assist other engineers in the delivery of service to our client's customers

Cover site roles where required due to planned or unplanned absence

Achieve the dynamic KPI targets set for the role

Communicate with Call Administration teams and the Field Delivery Manager throughout the day to effectively manage all call details in real time and gain full understanding of the customer's SLA requirements

Utilise a mobile device to check and update allocated calls in a timely manner to achieve required commit times, and reflect actual work done in real time through accurate and quality updates. This also includes completing any part movements and RMA generation

Deliver IMAC projects with minimal supervision and take the lead when required

Embrace and train on new technologies, maintaining the skills and knowledge ...