What We Do

Focus Group is a growing company that thrives on collaboration, energy, and creativity. We are one of the UK's fastest-growing independent providers of essential business technology, providing digital workplace solutions to over 30,000 customers across the UK. With over 1300 employees across 19 offices, we have recently joined the ranks of Britain's private company ‘unicorns' after securing a new $1bn valuation.

We are recruiting for an IT Technical Engineer to join our dynamic and supportive team.

Role

Head of Talent Acquisition @ Focus Group (UK).
Join Our Team as an IT Technical Engineer at Focus Group

Job Title: IT Technical Field Engineer

Location: Guildford area - Home based with regular travel in the area

What We Look For

The ideal candidate will have strong experience in network infrastructure installation and configuration, as well as expertise in server and desktop support. You will be a problem solver, a strong communicator, and thrive in a fast-paced environment. You will provide remote and onsite support and installations for customers ranging from SMEs to enterprises, working with technologies from major vendors such as Draytek, SonicWall, Fortinet, Watchguard, Meraki, Cisco, Unifi, Netgear, and HP Aruba. You will help configure and troubleshoot network equipment, servers, and wireless systems to ensure exceptional service.

What You’ll Do

• Installation & Configuration: Provide installation and configuration services for ICT solutions including network infrastructure, servers, and telephony services.
• Customer Support: Ensure a high-quality customer experience in relation to installation or maintenance of IT and telephony services.
• Team Collaboration: Liaise with project management teams, 3rd Line Engineers, and Service Desk Engineers to ensure smooth operations and delivery of projects.
• Documentation & Reporting: Audit and document client infrastructure, providing accurate updates to case management and field services tools.
• Troubleshooting & Maintenance: Assist with troubleshooting network equipment and resolving issues for both small and large projects.

What You’ll Need

• Experience: Prior experience in IT or Telecom Support or Delivery, with hands-on experience in network equipment installation and configuration, server and desktop support, and troubleshooting.
• Skills:
• Strong communication skills with the ability to liaise with internal and external stakeholders.
• Excellent organisational skills and attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency with Microsoft technology stack (Windows Desktop, Windows Server, M365).
• Network equipment installation and configuration skills, including routers, firewalls, wireless systems, and network equipment from vendors like Draytek, SonicWall, Fortinet, Watchguard, Meraki, Cisco, Unifi, Netgear, and HP Aruba.
• Additional Requirements:
• A full valid UK driving license (for field roles).
• Ability to be flexible, including adjusting working hours or staying over for larger projects.
• Discretion and professionalism when handling confidential matters.

Nice to Have

• Prior Experience in IT Field Engineering: Hands-on experience with installation, configuration, and maintenance of IT systems, networks, and related equipment.
• Hardware Deployment Skills: Proficiency in deploying, configuring, and troubleshooting hardware components such as servers, routers, workstations, and network devices.
• Advanced Network Troubleshooting: Strong ability to diagnose and resolve complex network issues, ensuring minimal downtime and optimal performance.
• Operating System Expertise: In-depth knowledge and experience with various operating systems, including Windows, Linux, and macOS.
• Certifications:
• CompTIA Network+ for foundational networking knowledge.
• CompTIA Security+ for network security best practices.
• CCNA (Cisco Certified Network Associate)
• MCSA/MCSE or MCSA (Microsoft Certified Solutions Associate/Expert) for Windows Server and networking environments.
• Exceptional Problem-Solving Skills: Strong analytical abilities to identify issues and implement effective solutions.
• Excellent Communication and Customer Service Skills: Ability to explain technical information clearly to both technical and non-technical stakeholders.

Why Join Focus Group?

We strive to create an inclusive, collaborative, and rewarding environment. We celebrate achievements and are proud to have been named among the UK’s best 100 companies to work for in 2021. We also won the 2023 Vision Award for London & South East for our commitment to culture and ESG.

If you’re ready to take on a challenging and rewarding role that allows you to make a real impact, we’d love to hear from you. We welcome all applications and will make reasonable adjustments to ensure all employees can work safely and feel included.

We’re proud to have built an outstanding place to work where people thrive and are recognised for their achievements. We’re delighted to have been named one of the UK’s best 100 Companies to Work for 2021 and a BVCA 2023 Vision Award Winner for London & South East for our commitment to culture and ESG.

IND1

Seniority level

• Entry level

Employment type

• Full-time

Job function

• IT Services and IT Consulting

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