IT Field Engineer
New Yesterday
This is an established and growing IT and Telecoms service provider delivering comprehensive technology solutions to businesses across the South of England. With a strong reputation built over three decades, the company serves a diverse client base by providing tailored support, installation, and managed services. Their focus is on delivering high-quality products and outstanding customer service, and they are now seeking talented professionals to join their close-knit and dynamic team.
Role Overview
This hybrid role involves both on-site fault resolution and project-based implementation work. It offers great variety, working across different clients, technologies, and scopes of work. Field Engineers are expected to lead projects, from pre-sales technical input to final implementation and handoff.
The ideal candidate will be a proactive, skilled engineer with a 'can do attitude, capable of delivering well-planned, professional installations and support services across a wide range of technologies.
The client will be interested in a Support Engineer who is would be interested in moving into a more hands on role.
Key Responsibilities
- Deliver efficient and high-quality on-site service and support
- Install IT and telecoms solutions
- Onboard clients into managed support services
- Provide remote and on-site technical support
- Plan and manage installation projects
- Identify and drive new sales opportunities from technical operations
- Advanced configuration of routers, switches, and firewalls
- Installation and support of IT hardware and services
- Experience with virtual environments and disaster recovery
- Familiarity with Microsoft Azure and virtualised cloud environments
- Wi-Fi installation and configuration (Ruckus & Ubiquiti/Unifi preferred)
- Design and deployment of cloud telephony solutions
- Understanding of SIP and broadband technologies
- Installation of LAN infrastructure (including testing and design)
- Experience using CRM/ticketing systems
- Full UK driving license
- Strong written and verbal communication skills
- Professional, organised, and reliable work ethic
- Ability to build rapport with clients, colleagues, and suppliers
Do not need experience with all of the above
- Microsoft cloud certifications/experience
- Windows Server 2012-2022 experience/certification
- Experience with Microsoft Defender or equivalent security solutions
- Networking certifications (CCNA, FortiGate, Netgear)
- Experience with VMWare and Hyper-V
- Router configuration (Draytek preferred)
- Firewall configuration (FortiGate preferred)
- Experience with anti-virus/anti-spam deployment including DNS changes
- VOIP telephony experience
- Project management experience or certification
- Location:
- Bournemouth, England, United Kingdom
- Salary:
- £80,000 - £100,000
- Category:
- Engineering