IT Field Engineer required. My client is a successful IT firm based in Eastleigh. They were established in 2005, and have around 300 customers across a variety of industries therefore the right candidate will gain experience, and knowledge in developing professional relationships with lots of people!
They are now looking for an experienced technician to join their team in a roughly 50% field based, 50% service desk position based heavily on networking.
Position Overview
Working on IT Support tickets within their ticketing system
Working collaboratively as part of the service desk team to rectify issues/plan resolutions
Contracting customers and working on IT issues remotely
Traveling to customer sites to work on issues unable to be resolved remotely
Installing computers, network equipment and other IT hardware at customer sites
Developing skills through independent training, experience and teamwork
Helping with projects such as full network installation alongside network infrastructure partner, Windows server installations / replacements, Microsoft 365 installations, and more.
Position Requirements
Experience using a ticketing system/PSA & remote support tools
Strong understanding of Operating procedures for specific tasks
Knowledge of Microsoft Windows, 365, Windows Server, MacOS
Knowledge of IT applications, software and hardware
Internet connectivity troubleshooting / understanding of VoIP
Full UK driving license (Mileage is paid)
Knowledge of RMM software, Azure, MSP environment – not essential
IT Certificate – not essential
A love for IT and can work well in a team
Excellent customer service skills and highly motivated
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