IT Field Engineer
New Today
Location: Ideally based in King's Lynn or Norwich area - Full-time | UK Travel Required Are you a hands-on IT Support Engineer who enjoys being out in the field, solving problems face-to-face, and delivering great service?
We're looking for an
experienced Field IT Support / IMAC Engineer
to join a growing national IT services provider supporting clients across the UK in multi-site environments. The Role You'll be responsible for on-site support, troubleshooting, and installations across client locations. This includes setting up and upgrading IT equipment, supporting office moves, and assisting with project delivery. You'll work closely with internal service teams to ensure clients receive an exceptional and proactive support experience. Key responsibilities include: Providing on-site support and troubleshooting for user and device issues
Installing, configuring, and upgrading IT and Telecoms equipment
Supporting IT, networking, and telecoms project rollouts
Assisting with office moves and new site setups
Building trusted relationships with client teams and end-users
Maintaining accurate documentation and service records
Supporting internal service teams when not travelling
Essential skills & experience: 2+ years' experience supporting
Microsoft 365
and
Active Directory
Strong knowledge of
Windows 10/11
support and troubleshooting
Hands-on experience upgrading laptops/desktops (memory, SSDs)
Familiarity with
Cat5e/Cat6 cabling , patching, and testing
Understanding of
antivirus, malware, and web filtering
tools
Configuration/troubleshooting of
DrayTek or similar routers
Experience with
Ubiquiti or similar Wi-Fi solutions
Strong customer service and communication skills
What's on Offer: £30k salary with paid overtime
Company vehicle
25 days' holiday
Contributory pension scheme
Personal Learning Plan with regular 1:1 reviews
Collaborative team environment with genuine progression opportunities
High-spec equipment and all travel expenses covered
Subsistence allowance for overnight stays, early starts, and late finishes
Working Pattern & Travel
Some flexibility required for early starts, late finishes, and travel
Travel mix:
~40% East Anglia & North London
~30% elsewhere in the UK
~30% office-based
Occasional overnight stays (all prepaid)
If this sounds of interest please apply to hear more. Please note sponsorship is not available for this opportunity.
TPBN1_UKTJ
- Location:
- United Kingdom
- Job Type:
- FullTime
- Category:
- IT