Field IT Support Engineer (IMAC / Installations, Moves & Changes)

Location: Ideally based in King's Lynn or Norwich area - Full-time | UK Travel Required Are you a hands-on IT Support Engineer who enjoys being out in the field, solving problems face-to-face, and delivering great service?

We're looking for an

experienced Field IT Support / IMAC Engineer

to join a growing national IT services provider supporting clients across the UK in multi-site environments. The Role You'll be responsible for on-site support, troubleshooting, and installations across client locations. This includes setting up and upgrading IT equipment, supporting office moves, and assisting with project delivery. You'll work closely with internal service teams to ensure clients receive an exceptional and proactive support experience. Key responsibilities include: Providing on-site support and troubleshooting for user and device issues

Installing, configuring, and upgrading IT and Telecoms equipment

Supporting IT, networking, and telecoms project rollouts

Assisting with office moves and new site setups

Building trusted relationships with client teams and end-users

Maintaining accurate documentation and service records

Supporting internal service teams when not travelling

Essential skills & experience: 2+ years' experience supporting

Microsoft 365

and

Active Directory

Strong knowledge of

Windows 10/11

support and troubleshooting

Hands-on experience upgrading laptops/desktops (memory, SSDs)

Familiarity with

Cat5e/Cat6 cabling , patching, and testing

Understanding of

antivirus, malware, and web filtering

tools

Configuration/troubleshooting of

DrayTek or similar routers

Experience with

Ubiquiti or similar Wi-Fi solutions

Strong customer service and communication skills

What's on Offer: £30k salary with paid overtime

Company vehicle

25 days' holiday

Contributory pension scheme

Personal Learning Plan with regular 1:1 reviews

Collaborative team environment with genuine progression opportunities

High-spec equipment and all travel expenses covered

Subsistence allowance for overnight stays, early starts, and late finishes

Working Pattern & Travel

Some flexibility required for early starts, late finishes, and travel

Travel mix:

~40% East Anglia & North London

~30% elsewhere in the UK

~30% office-based

Occasional overnight stays (all prepaid)

If this sounds of interest please apply to hear more. Please note sponsorship is not available for this opportunity.

TPBN1_UKTJ