Onsite IT Field Support Engineer with advanced routing, network, and Wi-Fi networking skills, along with excellent infrastructure and troubleshooting experience, is required to provide onsite deskside technical support at an educational establishment for a multi award-winning Managed Service Provider based in the City of London.

SALARY: £40,000 - £50,000 per annum + Benefits (see below)

LOCATION: London

JOB TYPE: Full-Time, Permanent

ONLINE TEST: To be considered, you must complete an online test to compare your skills with other applicants. Reach the pass mark to proceed to the next interview stage.

JOB OVERVIEW

We have a fantastic new opportunity for an Onsite IT Field Support Engineer with advanced routing, network, and Wi-Fi skills, and excellent troubleshooting experience.

As an Onsite IT Field Support Engineer, you will work at a dedicated client site (an educational establishment in London), providing face-to-face infrastructure support and 1st/2nd line support.

This role offers additional training, support, and career development opportunities within an industry-leading company.

DUTIES

Your responsibilities include:

• Managing, maintaining, and securing networks and systems, ensuring reliability, security, and compliance with IT governance standards.
• Keeping systems current through updates and industry best practices.
• Providing training and support to users and team members on network and system aspects.
• Delegating routine management tasks to team members for efficiency and knowledge sharing.
• Providing deskside support, logging incidents, and requests.
• Troubleshooting and resolving issues with Microsoft desktop OS.
• Supporting onboarding and offboarding processes for hardware and software.
• Escalating and liaising with vendors for customer-specific application issues.
• Managing time effectively for productivity.
• Providing regular updates to customers via appropriate channels and the service management platform.
• Maintaining high-quality incident documentation.
• Following company processes aligned with ITIL standards.

CANDIDATE REQUIREMENTS

• Network, Wi-Fi, advanced routing, DHCP, DNS, and network monitoring skills.
• Experience with Windows and Apple Mac OS.
• Knowledge of email and productivity systems.
• Printer setup and management skills.
• VOIP telephone system experience.

Tech Stack

• Meraki networking
• NinjaOne network management and monitoring
• Google Workspace
• Papercut Hive printing
• 3CX telephone system
• Hikvision CCTV
• Net2Pro access control
• Bodet lockdown

BENEFITS

• Inclusive work environment
• Industry-recognized training and certifications (sponsored)
• Personal development time via Pluralsight
• Company benefits including pension and life insurance
• 23 days holiday plus bank holidays, with additional days based on service
• Day off on your birthday

And more!

APPLY TODAY…

By applying, you consent to your details being shared with our client for recruitment purposes.

JOB REF: AWDO-P13667

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