*Technical Helpdesk Support Engineer – Join a Company That Truly Values You* *Location:* Leeds and surrounding areas *Company:* 777 Networks

Are you an experienced IT support professional looking for a company that genuinely listens, values your input, and empowers you to make a difference?

At 777 Networks, we pride ourselves on delivering exceptional IT solutions and customer experiences to clients across Leeds, Yorkshire, and the UK. We’re now looking for *Experienced Technical Helpdesk Support Engineers* to join our growing team.

If you're passionate about solving problems, thrive in a fast-paced support environment, and enjoy going the extra mile to get things right the first time, we want to hear from you.

Why Work With Us?

* *You’ll be heard* – We actively encourage input from our team. Got a great idea? We’ll back it and credit you. * *You’ll make an impact* – You won’t just be a cog in the machine. Your work helps shape the future of our services. * *You’ll grow* – We promote collaboration, knowledge sharing, and personal development.

About the Role

This is a varied and rewarding position, offering a mix of responsibilities including:

* Helpdesk support (remote and on-site) * New equipment configuration * On-site installations at client offices * Project work across a wide range of technologies

What We’re Looking For

*Essential Requirements:*

* Minimum 3 years’ experience in a Managed Service Provider (MSP) support desk role * Strong technical problem-solving abilities and customer service focus * Proficiency in: * Windows 10 & 11 * Windows Server and Azure Infrastructure * Microsoft 365 (including Entra ID, Exchange, SharePoint, OneDrive) * Experienced in Networking fundamentals (switches, firewalls, TCP/IP, LAN, WAN) * Excellent communication and presentation skills * Full UK Driving Licence * Based in or near Leeds, with easy access to client sites * Willingness to undergo a DBS check

*The Ideal Candidate Will Be:*

* Technically hands-on, with a broad and current IT knowledge base * Self-motivated, detail-oriented, and capable of working independently and within a team * Comfortable managing both day-to-day support and project-based work * A strategic thinker with a practical mindset * Passionate about technology and its role in education and business * Open to occasional out-of-hours work when required

Important Notes:

*Office based Monday - Thursday. Work from Home on Friday*

*No recruitment agencies* – We do not work with agencies and report all unsolicited contact to the ICO.

*Local candidates only* – You *must* live in or near Leeds, as this role involves regular travel to local client sites.

Ready to join a team that listens, values, and empowers you? *Apply now and take the next step in your IT career with 777 Networks.*

Job Type: Full-time

Pay: £28,000.00-£35,000.00 per year

Benefits: * Company events * Company pension * On-site parking * Private dental insurance * Private medical insurance * Work from home

Application question(s): * Do you have 3 years MSP experience? * Do you live within 20 miles of LS15 8GB?

Work Location: In person