Overview

Join to apply for the IT Infrastructure Engineer role at urbanest.

Location: Covent Garden Head Office and other Zone 1 London locations

Salary: £38,000 - £44,000 (depending on level of experience).

Hours: 37.5 hours per week. Monday - Friday 9:00am to 5:30pm.

This is an exciting opportunity for a hands-on, motivated IT professional that is eager to grow their skills and take on more dynamic responsibility to enhance service delivery and contribute to operational excellence. If you’re passionate about technology and making a meaningful impact, we’d love to hear from you.

You’ll work closely with our IT Director and Senior IT Engineer as well as our IT Managed Services Provider (MSP) to support and maintain our technology estate. This is a varied role, and you will work with and develop a wide range of technologies used by both our staff and our tenants. Our day-to-day IT support is now primarily handled by our MSP and this role focuses on infrastructure, projects and in-person technical tasks. You’ll be encouraged to drive your own projects with guidance and support from the team, upholding a culture of excellence both in terms of tech solutions and security posture.

Key Responsibilities

End-User Hardware & Device Management

• Manage corporate devices throughout their lifecycle, including procurement, setup, and retirement
• Track and maintain hardware inventory stock
• Identify opportunities to improve hardware standards and user experience
• Administer directory and MDM systems to ensure compliance and control

IT Support

• Oversee support provided by third-party MSPs, ensuring quality and responsiveness
• Handle urgent or escalated support tasks that require in-person intervention
• Provide support for systems not covered by third parties
• Carry out ad-hoc support tasks and physical IT support when needed

Property Technology Maintenance

• Maintain and troubleshoot systems across our student communities
• Manage student printers, CCTV systems, AV setups, and digital signage

IT Projects

• Collaborate with business teams on IT projects, including new software and hardware rollouts
• Assist the IT team and MSP in managing Microsoft 365 services along with supporting other cloud-based software systems
• Maintain IT support and training documentation on the corporate intranet

Technology Culture

• Build a strong working relationship with colleagues to ensure IT meets their needs
• Maintain IT support and training documentation
• Contribute to building and maintaining a positive business culture for IT security and data protection

What you will need

• At least 2 years experience in IT support, infrastructure or related IT role
• A friendly and helpful approach with colleagues
• Willing to learn, grow and help others to do the same
• Ability to work independently and manage multiple tasks
• Understanding of the principles of IT security and data protection
• Good IT problem-solving skills
• Written and verbal communication skills. Able to explain problems & solutions in non-technical terms

Essential technology experience

• Microsoft environment
• Windows 11 desktop
• Office 365 applications
• Microsoft Teams
• M365 administration

• Desktop PCs and mobile devices
• Hardware lifecycle and asset management
• Hardware support for PCs and Apple devices

• Printer hardware and software support
• Networking (Wi-Fi, switching and routing)
• Audio-Visual equipment (screens, audio and AV switching)

Desirable technology experience

• Mobile Device Management for Windows and iOS (e.g. Intune)
• E-mail servers and filtering (e.g. Exchange, Mimecast)
• Advanced M365 configuration (SharePoint, Entra, Defender)
• Programming (e.g. PowerShell, Office VBA, Website or app development)
• Web server and DNS configuration

Benefits

• Travel & Cycle to Work Loans – Helping you get to work in a way that works for you
• Wellnest Wellbeing Programme – A calendar of events throughout the year to promote physical and mental wellbeing
• Enhanced Maternity & Paternity Leave – Supporting you through life’s most important milestone
• Health & Wellbeing Support – Comprehensive financial, mental, and physical health resources
• Recruitment Bounty – Know someone great? Get rewarded when they join
• Generous Company Pension Contributions – Supporting your future, today
• Free Eyecare Vouchers – Taking care of your vision
• Life Assurance Policy – Peace of mind for you and your loved ones
• Team Events & Staff Parties – Because we believe in celebrating together
• Long Service Awards – Recognising your dedication and loyalty
• Employee Assistance Programme – Free, confidential support when you need it
• Training & Development Programme – Helping you grow your skills and career
• Perkbox Discounts – Everyday savings on the things you love
• Half-Price Gym Membership – Stay active with The Gym Group

This is a wonderful opportunity to join an ambitious, thriving and professional company, located in the heart of London. We started in 2009 and are now a 210+ strong team working every day to embody our values: Integrity, Development, Energy, Achievement and Support.

Our head office is in Covent Garden, and we operate a 24/7 business out of nine communities across the city; (King’s Cross, St Pancras, Hoxton, Tower Bridge, Victoria, Vauxhall, City, Westminster and Battersea) with over 4,600 total beds. We opened urbanest Battersea in September 2024, one of the world’s most sustainable student accommodation buildings, and look forward to opening our 10th property, urbanest Canary Wharf in 2026. Our largest project to date with 1,784 beds, urbanest Canary Wharf will further enhance our sector leading status when it comes to sustainable developments.

Our communities each have a unique feel with buzzing social areas and quiet study spaces for our residents, and we are proud to offer an amazing living experience with students who attend top universities such as King’s College London, the London School of Economics, University College London and New York University. We have a co-ordinated calendar of in-house events that helps students discover London and truly enjoy their time with us, ensuring urbanest has a positive impact during this developmental stage of their lives, serving us in our Mission: “To enhance university life by delivering responsible, sustainable communities across London.”

At urbanest we are proud of our incredible work culture, and we all come together at different events throughout the year to celebrate our achievements. We are also pleased to offer numerous staff benefits, including discounted gym membership, travel to work/cycle to work loan, a generous company pension contribution, access to Wellbeing app Headspace, and more. Join us at urbanest and help us achieve our Vision of “a living and working experience better than yesterday; even better tomorrow.”

If you're ready to make an impact and be part of a dynamic, growing team, we would love to hear from you. Apply now!