Overview

Join to apply for the IT Infrastructure Support Engineer role at Free-Work UK.

Responsibilities

• IT Infrastructure related projects and ongoing maintenance
• Communicate and coordinate with the person in charge of the project in HQ (in Japanese)
• Communicate and coordinate with users in each office (in English)
• Provide support to end users during system deployment and migration (user manuals, user training)
• Global user support
• Act as 2nd/3rd line support for IT infrastructure related inquiries and incidents
• Escalate incidents to the appropriate vendors
• Incident management with the ticketing system (e.g. ServiceNow)

Skills / Knowledge

• Proven working experience in IT Service management operations
• Basic network knowledge (e.g. TCP/IP, proxy, firewall, switching, routing and WiFi)
• Basic operating system knowledge (e.g. Windows 10, Windows Server, Azure)
• Basic Microsoft Office 365 knowledge
• Second line technical support and problem-solving skills
• Strong interpersonal communication skills
• Ability to work independently and as part of a team
• Adaptability to a fast-changing environment
• Strong written and verbal communication skills
• Proficient in English and Japanese (Reading/Writing/Speaking)
• User-facing support skills
• Self-motivated with an innovative mindset

Experience

• 3 to 5+ years IT experience in a corporate environment
• Second line technical support
• System maintenance
• Microsoft Windows, Windows Server, Virtual Desktop, Microsoft 365
• Cisco/Fortinet
• Project management experience preferred

Salary & Location

The salary for this position will be in the range £35K - £45K. The client is based in the City of London.

Do send your CV in Word format along with your salary and notice period.

Seniority level

Entry level

Employment type

Full-time

Job function

Information Technology

Industries

Human Resources Services