OverviewJoin to apply for the IT Infrastructure Support Engineer role at Free-Work UK.ResponsibilitiesIT Infrastructure related projects and ongoing maintenanceCommunicate and coordinate with the person in charge of the project in HQ (in Japanese)Communicate and coordinate with users in each office (in English)Provide support to end users during system deployment and migration (user manuals, user training)Global user supportAct as 2nd/3rd line support for IT infrastructure related inquiries and incidentsEscalate incidents to the appropriate vendorsIncident management with the ticketing system (e.g. ServiceNow)Skills / KnowledgeProven working experience in IT Service management operationsBasic network knowledge (e.g. TCP/IP, proxy, firewall, switching, routing and WiFi)Basic operating system knowledge (e.g. Windows 10, Windows Server, Azure)Basic Microsoft Office 365 knowledgeSecond line technical support and problem-solving skillsStrong interpersonal communication skillsAbility to work independently and as part of a teamAdaptability to a fast-changing environmentStrong written and verbal communication skillsProficient in English and Japanese (Reading/Writing/Speaking)User-facing support skillsSelf-motivated with an innovative mindsetExperience3 to 5+ years IT experience in a corporate environmentSecond line technical supportSystem maintenanceMicrosoft Windows, Windows Server, Virtual Desktop, Microsoft 365Cisco/FortinetProject management experience preferredSalary & LocationThe salary for this position will be in the range £35K - £45K. The client is based in the City of London.Do send your CV in Word format along with your salary and notice period.Seniority levelEntry levelEmployment typeFull-timeJob functionInformation TechnologyIndustriesHuman Resources Services #J-18808-Ljbffr