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Job Title

IT Modern Workplace Engineer

Department

Information Technology - IT Services

Office Location

Birmingham

Reports To

Senior Manager, Modern Workplace

Working Hours

35 hours per week, 9:30am to 5:30pm but additional hours may be required. We are happy to consider agile and flexible working patterns. Our approach to hybrid working allows for up to 40% of time working from home and 60% working in the office, please contact a member of the recruitment team to discuss further.

Firm Description

Hogan Lovells is one of the leading global law firms. Our distinctive market position is founded on our exceptional breadth of our practice, on deep industry knowledge, and on our 'one team' global approach. Formed through the combination of two top international law firms, Hogan Lovells has over 40 offices in the Americas, Asia-Pacific, Europe, the Middle East and Africa.

With a presence in the world's major financial and commercial markets, we are well placed to provide excellent business-oriented advice to our clients locally and internationally. Our people are the key to our success, which is why we seek to recruit and retain the most talented individuals in all regions of our global practice.

In the UK Hogan Lovells has offices in Birmingham and London. The Birmingham office opened in 2015 and has a number of practice areas including Corporate/Commercial, Disputes, Finance and Real Estate, as well as our Legal Delivery Centre and Business teams.

Department Description

The Information Technology Department is responsible for the implementation, provision and support of all Information and Technology services within the firm. The department is a business services function that supports and contributes to the objectives of the legal practice. Members of this department are expected to fit into the firm's culture and be committed to providing a high quality of service to our customers.

Role Overview

The role will report to the Senior Manager, Modern Workplace, responsible for all aspects of support of the firm’s Modern Workplace end user computing environment leveraging M365/O365 and other service to ensure that the service is maintained to high standards required to provide resilient services to the firm and its clients, liaising with other teams and departments as necessary.

The role will require strong understanding of the O365 SaaS and application lifecycle management, including elements such as accounts and group management, licenses and policies. Additionally, a broad understanding of applications in general and different application types will be required to assist with 2nd and 3rd line issue resolution. At times the role will need to support projects related to O365 where it has dependencies and integrations.

The role will work with services hosted on premise, in the cloud, or in third party locations operating under contracts with Hogan Lovells.

Key Responsibilities / Accountabilities

The Engineer is expected to have an excellent working knowledge of all aspects of the Technology Infrastructure, supported by the wider team.

The Engineer is expected to have a broad experience of working in an enterprise environment covering Endpoint Management (Intune) and associated Infrastructure elements such as Active Directory(AD), Entra ID and Group Policies (GPO/GPP).

In addition, to effectively support the services running on the firm's technology infrastructure, a good general knowledge of all applications and services provided to the firm is required.

This role requires a good understanding and experience of supplier management. Working with 3rd party vendors to maintain the services we deliver in Modern Workplace team.

The specific duties for this role include, but are not limited to managing and implementing are;

• A strong working knowledge of M365 and O365 Productivity Suite including the various Microsoft Admin consoles used in the effective provision, licensing and administration of these SaaS solutions.
• Ensuring governance, compliance and security components within M365 are meeting Information Security mandates and best practices across the end-user device estate.
• 3rd line support level of understanding of the dependencies for MS Office such as SharePoint, OneDrive, Exchange, and Add-ins.
• A strong working knowledge of Windows operating system software components, e.g., .Net Framework, Visual Studio Office Runtime and C++ redistributable.
• Familiarity with troubleshooting tools used in 3rd line support, e.g., Office SARA Tool, Fiddler, Wireshark, process Explorer and ProcDump.
• Fundamental experience of Core Networking components and their interdependencies (TCP/IP, DNS, DHCP, LAN, WAN, F5, Firewalls, Routers, Switches).
• Assist in supporting, maintaining, and troubleshooting of O365 services and providing recommendation for implementation of changes and products.
• Global support of end user issues and troubleshooting where necessary with Microsoft and other vendors in sustaining the service.
• Support projects as needed to meet goals of Modern Workplace and the IT department.
• Proactively identify and resolve infrastructure issues before they impact the user/customer.
• Create and maintain standards, procedures and policies to enhance new and existing services whilst ensuring Change Control and Service Management principles are followed.
• Oversee and manage system changes, deployment of applications, monitoring of service health and troubleshooting problems whilst ensuring a good service is maintained.
• To create detailed documentation of all systems and procedures that are relevant to the service including KBA’s and QRG’s to enhance the support of the services in the Modern Workplace.
• To undertake assigned projects or tasks, carrying out relevant research and defining and/or documenting the scope of the project.
• Maintaining understanding of technology, trends in industry, and keeping up with manufacturer roadmaps in alignment to firm and service needs.
  
  

• Must have three (3+) years of experience applicable to the role described above in an enterprise environment.
• M365 Fundamentals (MS-900) & Azure Fundamentals (AZ-900).
• ITIL v4 Foundation certification.
• Customer-oriented experience in a global enterprise environment.
  
  

• Confidently builds rapport and instils confidence with all stakeholders and customers.
• Understands who their customers are and can identify solutions that meet the requirements of the customer.
• Takes a proactive approach to problem solving by identifying patterns and trends. As well as analysing service issues and understanding interdependencies.
• Ensures full understanding of departmental processes and procedures taking steps to close gaps in knowledge.
• Seeks and provides constructive feedback.
• Can communicate technical concepts confidently and accurately.
• Builds relationships and establishes rapport with ease.
• Consider, strive towards, and adhere to the firm’s values: Clients come first, Excellence in all we do, One team worldwide and Commitment to our firm’s success.
• Excellent time management and organisational skills.
• Strong collaboration skills.
• Excellent strategic, detailed analytical, communication, presentation and computer skills are essential; to include analysis of data, ability to perform trending analysis and reporting.
• Proven ability to communicate effectively at all levels.
• Show enthusiasm, an ability to work under pressure and adapt to change.
  
  

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Engineering and Information Technology

• Industries

  Law Practice and Legal Services

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