ITOC Support Engineer (Shift)｜24/7 Network & IoT Operations Support】 We are seeking a dedicated ITOC Support Engineer to join a 24/7 operations team supporting network, mobile, and IoT services across Europe. This role is critical to ensuring service continuity, fault resolution, and operational excellence in a fast-paced technical environment.

Key Responsibilities:

Act as 1st and 2nd line support for network/mobile/IoT services Monitor alerts and respond to incidents via ticketing systems, email, and phone Coordinate with third-party vendors, mobile operators, and internal teams Support remote engineers with service tests (SMS, mobile data, eCalls) Assist in cybersecurity incident response (e.g., malware detection) Perform BAU tasks (e.g., tape changes, system admin, reporting) Create technical documentation and proposals Travel across Europe for troubleshooting, maintenance, or project work Communicate planned/emergency maintenance and change requests Work within a rotating shift schedule (day/night)

Required Skills & Experience:

Experience in troubleshooting network/server issues across OSI layers Familiarity with IoT/mobile networking and infrastructure maintenance Strong customer-facing and communication skills Fluent English (verbal and written) Proficiency in MS Office (Excel, Word, PowerPoint, Visio) Certifications such as CCNA, JNCIA, or equivalent are a plus Flexible and reliable with strong time management and multitasking skills

Working Conditions:

Location: Docklands, London (Telehouse) Work Style: Shift-based (4 days on, 4 days off; 12-hour shifts including nights) Hours: 38.6 hours/week Start Date: December 1, 2025 Salary: Up to £32,000 + £1,300 shift allowance Employment Type: Full-time (permanent or contract)