IT Operations Engineer, Application SupportJoin to apply for the IT Operations Engineer, Application Support role at Point72IT Operations Engineer, Application SupportJoin to apply for the IT Operations Engineer, Application Support role at Point72A Career with Point72’s Application Support TeamAs Point72 reimagines the future of investing, our Technology group is constantly improving our company’s IT infrastructure, positioning us at the forefront of a rapidly evolving technology landscape. We’re a team of experts experimenting, discovering new ways to harness the power of open-source solutions, and embracing enterprise agile methodology. We encourage professional development to ensure you bring innovative ideas to our products while satisfying your own intellectual curiosity.Our Application Support Team’s mission is to deliver a stable production environment for our investment professionals to safely grow their businesses while quickly responding to and remediating system outages and client needs. We are a rapidly growing group that offers our team members the opportunity to collaborate across the Firm’s various technology teams to achieve joint success.What you’ll doLead the build out of the Macro trading application support function to provide technical support to our investment professionalsAct as a key escalation point for application incident management, leading communications with end-users and senior technology stakeholders on the progress and status of incident resolutionCommunicate with end-users and senior technology stakeholders throughout incidentsProvide cross training for the wider Trading Application Support team and ensure that documentation is maintainedDesign and implement robust processes for Macro investment professional application onboarding, including initial setup, access management and user limits administrationImplement and regularly review processes, procedures, and policies, and introduce automation to improve team consistency and performanceCollaborate with users and technology teams to create project plansOversee the day-to-day operations of the team, including reporting team metrics related to incident and request handlingWhat’s Required7+ years of application support experience within the financial services industry Experience with SQL and other scripting languagesExperience working with UnixPrior experience in a team lead or senior role, demonstrating ability to mentor individuals with varying levels of experienceExperience managing major outage communications and proven ability to resolve client issuesAbility to deliver incident resolution for clientsStrong understanding of order management workflowsCommitment to the highest ethical standardsWe take care of our peopleWe invest in our people, their careers, their health, and their well-being. When you work here, we provide:Sports cardPrivate life insurancePrivate medical and dental care, with vision allowancePrivate pension schemeVolunteer opportunitiesSupport for employee-led affinity groups representing women, people of color and the LGBT+ communityBusiness travel accident insuranceEmployee assistance programEducational assistance reimbursementAbout Point72Point72 is a leading global alternative investment firm led by Steven A. Cohen. Building on more than 30 years of investing experience, Point72 seeks to deliver superior returns for its investors through fundamental and systematic investing strategies across asset classes and geographies. We aim to attract and retain the industry’s brightest talent by cultivating an investor-led culture and committing to our people’s long-term growth. 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