OverviewIT Service Desk Engineer at RMT Technology is the first point of contact for technical support across the business. RMT Technology delivers innovative IT solutions that keep businesses running smoothly, securely, and efficiently.ResponsibilitiesAct as the first line of support for IT issues via phone, email, and ticketing systems.Troubleshoot hardware, software, and network problems, escalating when required.Manage user accounts and access rights in Microsoft 365 and Active Directory.Configure and support desktops, laptops, and mobile devices.Keep tickets updated and resolved in line with SLAs.Assist with IT projects, rollouts, and system improvements.Qualifications, Skills and Expertise13 years experience in IT support or service desk role.Strong knowledge of Windows OS, Microsoft 365, and Active Directory.Good understanding of networking basics (DNS, DHCP, VPN, TCP/IP).Familiarity with ITSM tools (ServiceNow, Freshservice, etc.).Excellent troubleshooting and problem-solving skills.Customer-focused with strong communication skills.About RMTAt RMT, we firmly believe our people are our greatest asset. We strive to create a supportive and collaborative work environment where everyone can thrive and reach their full potential.We are committed to retaining talented staff and are always on the lookout for new individuals to join our growing team, and whose career development we can invest in. With 70 years in the profession, we have a strong reputation for being client focussed and providing first class business advice.If you join RMT, you will have the opportunity to work with, and learn from, our team of experts on challenging and rewarding projects. You will also help us to continue providing exceptional service to our clients.Job detailsDepartment: TechnologyEmployment Type: PermanentLocation: Newcastle Upon TyneWorkplace type: OnsiteReporting To: Paul KirkupHiring ProcessStage 1: AppliedStage 2: Screening CallStage 3: 1st Stage InterviewStage 4: 2nd Stage InterviewStage 5: Offer #J-18808-Ljbffr