Overview

• Education Requirements - A level and above preferred with strong commercial Microsoft product awareness
• Experience Requirements - 3 years plus
• Industry - Services
• Qualifications - Microsoft and Networking preferred but not essential
• Responsibilities - To manage the IT infrastructure
• Skills - Microsoft support and bespoke IT Systems
• Work Hours - 37.5 hours (no on call and extremely limited overtime)

Main Duties and Responsibilities

• To administrate and maintain the network infrastructure and central servers on a day-to-day basis including hardware maintenance, cabling, communications, performance issues and data security, liaising with 3rd party service providers where necessary.
• To ensure network storage and performance levels are maintained at an optimum level.
• To ensure completion of daily server backups and perform periodic test restores.
• To maintain, support and develop all company business systems/software ensuring legal compliance
• To investigate emerging technologies for business advantage
• To monitor antivirus and firewall services reporting irregularities as required.
• To deliver new user training for both pc and laptop users.
• To ensure that asset registers are maintained for all IT equipment and software.
• To maintain, support and develop business telephony systems liaising with 3rd party service providers as required
• To maintain and support company data provision ensuring stability, reliability, security and performance.
• To assist with projects in respect to development, implementation, testing and implementation as deterred by the Directors
• Assist Directors with strategy, planning and putting in place contingencies
• To provide end user support in all aspects related to the Company’s Systems, IT and Telephony equipment.
• To liaise with suppliers on the purchase of all licensing, hardware and software for all aspects of the Company’s IT and Telephony requirements
• To ensure 3rd party SLA’s in respect to the company’s IT and Telephony services are met
• Fully support corporate customer’s networks and in-house servers
• Monitor and action system updates where necessary
• Provide suggestions for process & procedure improvement
• Support and administer third-party applications
• Ensure network security and connectivity
• Monitor network performance (availability, utilization etc) and test for weaknesses
• Set up user accounts, permissions, and passwords
• Documenting company systems, software, and policies
• Responsibility for troubleshooting, diagnosing, and solving IT faults across the business
• Evaluate and recommend security improvements and system upgrades
• Define network policies and procedures
• Specify system requirements and design solutions
• Ad hoc projects/tasks as determined by the Directors

General

• To promote and comply with the Group’s policies on equal opportunities and in line with the Equality Act 2010.
• To be responsible for improving your performance by participating in the Performance Appraisal process with your manager
• To carry out such other duties which are consistent with the nature, responsibilities or as necessitated by the needs of the business.

IT Abilities required

• Proven experience in IT Systems / Network support to include but not limited to Cyber security, backend functionality, business systems implementation, fault recovery, hardware & software, setting up user access, Windows software, Mac and Office365 operating systems, server maintenance.
• Requirement for knowledge of Microsoft Windows Server, Microsoft Exchange and Microsoft Office Applications.
• Requirement for knowledge of internet technologies.
• Requirement for knowledge of anti-virus, anti-spam and anti-spyware software.
• Requirement for knowledge of hardware and software firewalls.

Education / Tech awareness

• Educated to ‘A’ level standard and with a recognised qualification in one or more of the following:
• Microsoft Windows Server
• Microsoft Exchange
• Microsoft Office
• Routers/Firewall
• Desktop Support