Overview

We’re working with a well-established London-based Managed Service Provider (MSP) seeking a 1st / 2nd Line IT Support Engineer to join their team. This is a full-time, office-based role with regular travel to client sites across London.

The Role

You’ll be part of a small but highly experienced support team, handling a mix of 1st and 2nd line support tasks across a variety of client environments.

This is a great opportunity for:

• A strong 1st Line Engineer looking to gain more hands-on experience in 2nd line and project work.
• An experienced 2nd Line Engineer seeking to join a growing MSP with exposure to modern tech and progression opportunities.

Your week will typically involve working from the central London office, supporting clients remotely and travelling to client sites (mostly in London) for installations, troubleshooting, or project delivery.

Key Responsibilities

• Provide day-to-day support for client users – remotely and on-site
• Troubleshoot desktop, laptop, printer, and mobile issues
• Support Microsoft 365 services (Outlook, Teams, SharePoint, OneDrive)
• Assist with Windows Server, Active Directory, and user administration tasks
• Help deploy and manage Microsoft Intune and basic Azure AD setups
• Work with networking technologies (basic DNS, VPNs, firewall rules)
• Document resolutions and maintain accurate client records
• Escalate complex issues to senior engineers when needed
• Occasionally assist with small-scale project tasks and rollouts

What We're Looking For

• 1–3+ years’ experience in an IT support role (preferably within an MSP or multi-client environment)
• A good understanding of:
• Microsoft 365 (Outlook, Teams, SharePoint)
• Windows 10/11 and basic Windows Server admin
• Basic networking concepts (DNS, VPN, firewalls)
• Strong communication and customer service skills – you’ll be working directly with end-users
• A proactive mindset and willingness to learn from experienced colleagues
• Full UK work rights and currently based in London (or very close), with easy access to travel across the city

Bonus Points For

• Exposure to Microsoft Intune, Azure, or RMM/PSA tools (e.g. NinjaOne, ConnectWise, Datto)
• Microsoft certifications or studying towards them (MS-900, AZ-104, etc.)
• PowerShell basics or interest in automation/scripting
• Awareness of security best practices, ISO27001, or GDPR

What’s on Offer

• Full-time, Mon–Fri only (no weekend or night shifts)
• In-office role with regular client site visits – no remote-only work
• Learn from a highly experienced team – ideal for career growth
• Exposure to a wide range of modern tech, tools, and client industries
• Training and certification support to help you upskill
• Opportunity to get involved in project work as you grow
• Supportive, friendly work culture with real progression potential