Why Dunedin IT? Dunedin IT is one of Scotland's most trusted and experienced technology and connectivity providers providing end-to-end services. We have offices based in Edinburgh and Glasgow, supporting 150 organisations across Scotland and England. We can provide end-to-end IT and communication services for SME and IT consultancy for larger organisations. Overview: We are looking for an enthusiastic IT Support Engineer Apprentice to join our office in Edinburgh. If you like learning something new every day and not knowing what the day will bring, being part of a growing company that strives to put the employee first, be respected to do the right thing, playing with the latest technology/spending customers money on the newest tech and working hard to make a difference to the company and their clients then this could be the role for you. Responsibilities: Work with the help desk team across multiple locations on a varying range of IT requests out with networking background Whenever possible, to lead on small networking and connectivity projects and demonstrate the ability to lead on larger deployments over time Support requests are logged accurately, prioritized with service level agreements Working with end-users, their departments and management teams We work in a fast-paced, sometimes stressful environment deali...