We are looking for a IT Support Engineer to join our fast-scaling AI organisation just outside Guildford. This is an exciting opportunity for someone who thrives on solving technical challenges and wants to grow into an Infrastructure Engineer role working on cutting-edge technologies. It's a fantastic time to join us as we expand globally, offering real scope for career progression and exposure to advanced systems. In this role, you will act as a technical escalation point, diagnosing, investigating, and resolving 2nd line tickets while providing remote hardware and software support across our international locations. You'll engage in troubleshooting activities, document solutions for wider teams, and work collaboratively with more experienced engineers to gain deeper insights into complex issues. We are looking for someone with at least three years' experience on a support desk who is confident working across both Windows and Linux (Ubuntu) environments. You should be comfortable managing virtualisation platforms such as Proxmox or VMware and have a solid understanding of networking, including IP routing, switching and VPNs, ideally with exposure to vendors like Ubiquiti Unifi, Meraki, Peplink, Tailscale or Teltonika. You'll also be proficient in Microsoft Office tools, with excellent organisational and communication skills, and the ability to prioritise tasks independently. It would be a bonus if you bring additional skills s...