Overview

Join to apply for the IT Support Engineer role at HelloFresh.

For our ambitious and growing team in Derby, we are looking for an IT Engineer who, working in the IT team, will take a leading role in delivering world class support to all team members in the Nordics across a range of hardware and software. You will bring a positive, can-do attitude and creative mindset to solving technical issues across our distribution centres. Over time you will balance this work with projects that will impact the business and travel regularly to our sites across the UK to deliver a best in class service.

What You’ll Do

• Be the first point of contact for any support needs that arise including onboarding/offboarding, access requests & troubleshooting
• Manage Workplace and Warehouse Technologies and implement best practices, improving processes and defining new service standards to deliver exceptional support
• Learn key IT principles alongside analytical skills used to build the ideal IT landscape
• Define and complete technical projects that will have a lasting impact on the company
• Gain a working knowledge of platforms including Google Workspace, Azure, the Atlassian Suite and more
• Proactively improve and automate processes, documenting all changes and new procedures to share knowledge and improve team efficiency

What You’ll Bring

• Working knowledge of multiple operating systems (MacOS, Windows, iOS or Android) and hardware including corporate printing solutions
• Understanding of corporate software (Slack, Google Workspace, Azure, Atlassian, Snipe-IT, Intune, Jamf, SureMDM)
• Strong communication skills with the ability to translate tech talk for any user
• Ability to identify relevant information from various sources and share with the team; contribute to streamlined processes
• Quantitative and analytical mindset; use data as the basis of decisions
• Positive proactive approach to tackling issues
• Ability to travel to scheduled visits to other sites across the Nordics and, if needed, Europe to support the business
• Experience with LAN, WAN and WLAN infrastructures
• Knowledge of FortiGate Firewalls, Cisco switches and Cisco Wireless
• Valid EU/UK driver´s license

What We Offer

Elevate your lifestyle! Join one of Europe's fastest-growing tech powerhouses in a dynamic phase of expansion.

• Immerse yourself in a diverse global community of 90+ nationalities
• Competitive compensation package with perks including HelloFresh-subsidised Pension Scheme, relocation support, and a Hybrid working model
• Exclusive discounts on HelloFresh box and office meals
• German language learning budget and access to HelloFresh Academy
• Well-being support including mental health resources, transportation perks, sabbatical options, and more