Netcel St Albans, England, United KingdomNetcel St Albans, England, United KingdomGet AI-powered advice on this job and more exclusive features.Netcel is a vibrant digital product consultancy with an ambitious vision and growth strategy. We partner with leading organisations to create personalised digital products and experiences that drive outstanding outcomes. Our core technology is the Optimizely Digital Experience Platform, and we are recognised as one of the UK’s leading specialists.We are proud of our collaborative, progressive and inclusive culture that nurtures talent and supports personal growth. You will be working with a team of experienced consultants, designers and technologists, where you will have the opportunity to do some of the most rewarding work of your career.Our hybrid working model gives you flexibility and encourages a positive work-life balance – you can work remotely, or from our office in St Albans. You will be part of a friendly, open and supportive community where there is something social for everyone to enjoy.We are a responsible and ethical business with ambitious CSR and ESG targets as well as supporting a variety of charities through fundraising and volunteering. We celebrate equality and diversity and strive to provide an environment where you can thrive and grow.Your RoleWe’re looking for an IT Support Engineer to help keep our internal and cloud infrastructure running smoothly. Reporting to the Head of DevOps, IT & InfoSec, you’ll provide hands-on support across the business, resolving day-to-day technical issues, onboarding new team members, and contributing to service improvements.This is a great role for someone passionate about IT support, with a proactive mindset and a knack for problem-solving. You’ll work closely with internal teams and external suppliers to ensure our systems remain reliable, secure, and user-friendly.Your main responsibilities will include:Acting as the first point of contact for IT support queries, using our helpdesk systemTroubleshooting and resolving hardware, software, and connectivity issuesPreparing laptops and tech for new starters, and delivering technical inductionsSupporting our cloud-based infrastructure and systemsManaging software licensing and working with suppliers to ensure value for moneyMonitoring system performance, applying updates, and helping keep our infrastructure secureAssisting with endpoint management and user identity tools such as Intune and Azure SSOSupporting DevOps-related tasks and contributing to process improvementsWhat we are looking forThe ideal candidate will have:Hands-on experience with supporting IT hardware and softwareFamiliarity with both Windows and Mac OS environmentsExperience using a helpdesk or ticketing systemClear and confident communication skillsStrong attention to detail and good problem-solving skillsThe ability to prioritise and stay calm under pressureA professional, patient, and tactful approach when supporting usersYou’ll need to be able to travel to our St Albans office regularly (typically 2-3 days per week, with flexibility)We welcome applications from recent university graduates who are eager to learn and build their IT careerIt would also be great if you have:Experience with Azure, Intune, Entra ID, or Azure DevOpsAn interest in cloud infrastructure or DevOps practicesWhat we can offer youWe want you to grow and develop and will provide you with the opportunity to make this happen. We support learning on all levels, including self-learning, insight sessions, knowledge shares, and formal training.Alongside working hard in a supportive and collaborative culture, there's also plenty of time for being social. The main benefits and perks include:Hybrid working (you choose when you WFH or from our St Albans office)Flexible hours (with core hours of 10am – 4pm)25 days holiday increasing with length of service, plus bank holidaysPensionLife assuranceStructured onboarding processOngoing training and developmentExposure to the company directorsStylish open plan office in St Albans with excellent transport linksRegular social events (both virtual and in-person)Shopping rewards scheme offering deals and discounts from well-known brandsBonuses and rewards for length of service, exams etcSalary £25,000 per annumD&I statementAt Netcel we encourage you think to think outside the box, we value diversity and different ways of working. It’s our mission to build a diverse and inclusive working environment and we are committed to our mission to become a climate positive workplace.Seniority levelSeniority levelEntry levelEmployment typeEmployment typeFull-timeJob functionJob functionInformation TechnologyIndustriesIT Services and IT ConsultingReferrals increase your chances of interviewing at Netcel by 2xSign in to set job alerts for “Information Technology Support Engineer” roles.London, England, United Kingdom 1 week agoGreater London, England, United Kingdom 1 week agoLondon, England, United Kingdom 1 day agoApplication Support Engineer (Entry Level)London, England, United Kingdom 2 weeks agoLondon, England, United Kingdom 1 week agoLondon, England, United Kingdom £36,000.00-£38,000.00 1 month agoDesktop Engineer - Hedge Fund - up to £65kLondon, England, United Kingdom 6 days agoHemel Hempstead, England, United Kingdom 1 week agoBorehamwood, England, United Kingdom 3 weeks agoLondon, England, United Kingdom 1 week agoGreater London, England, United Kingdom 2 weeks agoLondon, England, United Kingdom 4 days agoBorehamwood, England, United Kingdom 6 days agoLondon, England, United Kingdom 1 week agoLondon, England, United Kingdom 1 week agoGreater London, England, United Kingdom 2 weeks agoLondon, England, United Kingdom 2 weeks agoLondon, England, United Kingdom 15 hours agoBuckinghamshire, England, United Kingdom 5 days agoLondon, England, United Kingdom 1 month agoLondon, England, United Kingdom 1 week agoCity Of London, England, United Kingdom 1 week agoWe’re unlocking community knowledge in a new way. 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