HAYWARD HAWK is proud to partner with a well-established Managed Service Provider (MSP) to recruit an experienced IT Support Engineer. This is an exciting opportunity to join a rapidly growing technical team, providing high-quality support to a diverse client base across Northern Ireland. The Role As an IT Support Engineer, youll act as a key escalation point for technical issues at 2nd and 3rd line level. Youll bring strong Microsoft 365 administration skills, solid networking expertise, and a proactive mindset, with the ambition to grow into a future leadership role. Key Responsibilities Deliver 2nd and 3rd line technical support across varied client environments. Administer Microsoft 365 tenant services including Intune, SharePoint, and Security & Compliance Centres. Install, configure, and support Windows and macOS desktops. Troubleshoot networking issues (VPNs, DNS, DHCP, TCP/IP, VLANs). Manage endpoint security, backup platforms, and email filtering systems. Handle user onboarding/offboarding and maintain Active Directory/Azure AD. About You Essential: Minimum 2 years experience in an MSP environment (Level 2/3 support). Proven Microsoft 365 administration skills (Exchange Online, Intune, Teams, Defender, Azure, Office 365). Strong desktop OS knowledge (Windows & macOS). Solid networking troubleshooting skills. Full UK driving licence and willingness to travel to client sites. Desirable: Microsoft certifications (or interest in achieving them fully funded). Experience with EDR, MFA, mail filtering, backup solutions, and Autotask. Package & Benefits £30,000 £38,000 depending on experience. 31 days total leave (30 days plus your birthday off). Private healthcare & wellbeing package. Company pension scheme. If youre ready to take the next step in your IT career, apply via the link below or contact Aaron Pyper for more details. All conversations are confidential!