Overview

IT Support Engineer – Derby (Hybrid) – Permanent – £28,000 - £32,000 (DOE).

IT Support Engineer needed for a permanent position based in Derby (Hybrid). Providing IT support to 2nd line level including problem diagnosis, troubleshooting and fixes.

Start ASAP during Autumn 2025.

Working arrangements

Hybrid remote: working from the Derby office 4 days/week, with the option to work 1 day/week from home (WFH).

Benefits

£28k-32k Salary (DOE) + 22 Days Holiday (plus BHs) + day off on your Birthday + Hybrid (1 day/week WFH) + Pension + Health Care + Training & Career Development + More.

Responsibilities

• IT support experience to 2nd line level including IT trouble-shooting, diagnosis + resolution.
• Providing IT support across a range of customer IT environments including: Servers, Networks, IT Infrastructure, Desktops, Telephony, Applications, Software, Hardware, and IT Cyber Security.
• Key supported technologies include: Windows Server (Apply online only), Office 365, Firewalls (Watchguard / Draytek), WDS, Intune, Entra.
• Advantageous Skills: VMware / Hyper-V, Hosted Telecoms (Mitel, 3CX, Gamma, Horizon), IP Telephony, Linux, AWS/Azure Cloud, Access Control Systems, BCDR, CCTV IP.
• Supporting the delivery of IT projects including upgrades, migrations + implementations.

Qualifications

• A formal IT qualification is preferred: MCP, MCSE, MCSA, CCNA, CCNP, ITIL, ITSM, CompTIA, Cyber Essentials (or similar).
• Experience of working for an IT Managed Service Provider (MSP), or IT Support businesses is advantageous.
• Full UK Driving Licence preferred.