OverviewJoin to apply for the IT Support Engineer role at HelloFresh.For our ambitious and growing team in Derby, we are looking for an IT Engineer who, working in the IT team, will take a leading role in delivering world class support to all team members in the Nordics across a range of hardware and software. You will bring a positive, can-do attitude and creative mindset to solving technical issues across our distribution centres. Over time you will balance this work with projects that will impact the business and travel regularly to our sites across the UK to deliver a best in class service.What You’ll DoBe the first point of contact for any support needs that arise including onboarding/offboarding, access requests & troubleshootingManage Workplace and Warehouse Technologies and implement best practices, improving processes and defining new service standards to deliver exceptional supportLearn key IT principles alongside analytical skills used to build the ideal IT landscapeDefine and complete technical projects that will have a lasting impact on the companyGain a working knowledge of platforms including Google Workspace, Azure, the Atlassian Suite and moreProactively improve and automate processes, documenting all changes and new procedures to share knowledge and improve team efficiencyWhat You’ll BringWorking knowledge of multiple operating systems (MacOS, Windows, iOS or Android) and hardware including corporate printing solutionsUnderstanding of corporate software (Slack, Google Workspace, Azure, Atlassian, Snipe-IT, Intune, Jamf, SureMDM)Strong communication skills with the ability to translate tech talk for any userAbility to identify relevant information from various sources and share with the team; contribute to streamlined processesQuantitative and analytical mindset; use data as the basis of decisionsPositive proactive approach to tackling issuesAbility to travel to scheduled visits to other sites across the Nordics and, if needed, Europe to support the businessExperience with LAN, WAN and WLAN infrastructuresKnowledge of FortiGate Firewalls, Cisco switches and Cisco WirelessValid EU/UK driver´s licenseWhat We OfferElevate your lifestyle! Join one of Europe's fastest-growing tech powerhouses in a dynamic phase of expansion.Immerse yourself in a diverse global community of 90+ nationalitiesCompetitive compensation package with perks including HelloFresh-subsidised Pension Scheme, relocation support, and a Hybrid working modelExclusive discounts on HelloFresh box and office mealsGerman language learning budget and access to HelloFresh AcademyWell-being support including mental health resources, transportation perks, sabbatical options, and more #J-18808-Ljbffr