Overview

1st Line Support 6 - Month Contract Hybrid - Liverpool

VIQU have partnered with a top accountancy firm who are seeking a 1st Line Support contractor to provide some additional BAU support to their client-facing Service Desk. The successful 1st Line Support will have solid previous experience in IT Support within a Microsoft environment, and will be committed to delivering excellent customer service.

Responsibilities

• 1st Line / Service Desk / Customer Support in a Windows / Microsoft environment:
  • Sharepoint
  • Windows 10
  • Office 365
  • Active Directory
  • Azure
• Experience supporting client facing software would be beneficial
• Triaging tickets and escalating to relevant teams where necessary
• Using ServiceNow ticketing system
• Excellent customer service skills

Role details

• Job role: 1st Line Support
• Job type: Contract
• Duration: 6 months contract with view to extend
• Rate: £130 - £145 per day
• IR35 status: Inside IR35
• Location: Hybrid, one day per week in Liverpool