IT Systems Engineer
2 Days Old
An IT solutions provider are looking for an IT Systens Engineer to join a legal firm.
Key responsibilities: Diagnosing, troubleshooting, and resolving technical problems across hardware, software, and network components to ensure smooth operations. Support routine updates, patches, and system checks to maintain optimal performance and security of IT infrastructure. Install, set up, and configure software applications, operating systems, and hardware devices to meet the Business needs. Provide assistance with hardware-related issues, including setting up new devices, diagnosing faults, and coordinating repairs or replacements. Implement and monitor security protocols, such as firewalls, antivirus software, and access controls, to safeguard sensitive data and prevent cybersecurity threats. Maintain accurate records of technical issues, solutions, and procedures, contributing to a comprehensive knowledge base for efficient problem-solving in the future. Ensure all ServiceNow incidents and requests are actioned, kept up to date and that the end user is informed of status. ? Provide a mixture of desk side support, remote support and static support on the TechBar in-line with operational needs. Provide assistance as a project resource, as and when required. Identify, inform and escalate any patterns or trends of calls in a timely manner to the IT Service Lead or Service Management team. Use suppliers and vendors as a source of escalation to resolve problems. Support firm events that require an engineer on hand for AV set up and troubleshooting when required.
TPBN1_UKTJ
- Location:
- United Kingdom
- Category:
- IT