Overview

We are seeking a customer-focused Internal IT Support Engineer to support our hotel, spa, and resort operations. The role involves providing day-to-day IT support to staff across multiple departments, ensuring business-critical systems remain reliable and secure. You will be responsible for supporting front-of-house, back-office, and guest-facing technologies, including property management systems, POS, Wi-Fi, and conferencing facilities. This role requires excellent technical skills, strong communication, and the ability to deliver high-quality IT service in a fast-paced hospitality environment. Travel between resorts and hotel sites will be required as part of this role.

Responsibilities

• Act as the first point of contact for IT support requests from hotel, spa, and resort staff.
• Act as the primary point of contact for IT issues, escalating complex cases to senior engineers or third-party vendors when required.
• Provide 1st and 2nd line support for desktops, laptops, printers, and mobile devices.
• Support property management & point-of-sale (POS) systems.
• Maintain user accounts and access permissions in Active Directory and Microsoft 365.
• Provide support for Microsoft 365 applications (Outlook, Teams, SharePoint, OneDrive).
• Troubleshoot and escalate networking issues (Wi-Fi, VPN, DHCP, DNS, firewalls).
• Ensure security compliance, patching, and monitoring of IT systems.
• Keep asset registers, documentation, and support procedures up to date.
• Assist with IT projects such as system upgrades, migrations, and rollouts of new technologies.
• Provide training and guidance to staff on using IT systems effectively.

Qualifications

• Experience in an IT support role (1st/2nd line) ideally within a hospitality, retail, or similar fast-paced environment.
• Strong understanding of Microsoft 365, Active Directory, and Windows environments.
• Basic networking knowledge (switching, Wi-Fi, VPNs, DHCP/DNS).
• Experience with Wi-Fi troubleshooting.
• Strong communication and interpersonal skills, with a customer service mindset including the ability to simplify and explain new technologies.
• Ability to prioritise and manage multiple support requests.
• Flexible approach to working hours (occasional evening/weekend support if required).
• Full UK driving licence and willingness to travel between sites.
• Desirable: Knowledge of virtualization (VMware/Hyper-V).
• Desirable: Exposure to Azure AD, Intune, and mobile device management.
• Desirable: Strong interest or experience in AI-powered tools and automation.

Benefits

• Being the iconic wellbeing brand that we are you should expect benefits that match our simple vision; to make you feel happier and healthier inside and out.
• Health, Wellness and Wellbeing incentives
• Digital fitness programmes
• Nutrition guides and recipes
• Self-Guided meditation
• Wellbeing podcasts
• Champneys experiences (such an overnight stay or an ultimate spa day experience)
• App for all schedules, timesheets, annual leave and all the important things you need at your fingertips.
• In house social media connecting our Champneys Family
• Employee Assistance Programme, offering counselling sessions and legal advice if required, other perks such as shopping discounts and financial support to list a few benefits.
• Motivating, rewarding and engaging colleague events.
• Discounted stays for you, your friends and family at any of our properties.
• Complimentary Spa Day on completion of your probationary period.
• 50% discount on all Champneys products.
• Great discounts on our partner products Elemis and Clarins.
• Discounted membership to our exceptional health clubs.
• Merlin Entertainments Attraction.
• Introduce a friend incentive.
• Long Service celebrations.
• Free parking [Hotels and Resorts only].
• Professional Uniform.