Overview

IT Systems & Support Engineer – Make Your Mark in a Leading Legal Firm

Location: York (with travel to regional offices). Region: North Yorkshire. Salary: £28,000 – £34,000 (DOE & Qualifications). Hours: Full-time. Location note: Travel to regional offices required.

Want a role where your IT skills directly shape how a business works? This isn’t just support—it’s your chance to drive technology adoption, improve workflows, and train staff in a respected legal practice that’s been serving clients for decades. Our client is a well-established law firm with multiple offices across Yorkshire. They’re proud of their tradition, but forward-thinking in their use of technology. They’re looking for an IT Systems & Support Engineer who can not only keep the wheels turning but also help streamline processes and boost efficiency across the business.

Why You’ll Love This Role

• Work in a professional legal environment where IT is seen as an enabler, not a cost
• Combine hands-on technical support with training and business process improvements
• Get involved in onboarding new employees, ensuring they’re fully equipped from day one
• Be a key point of contact for staff across multiple offices, building relationships and trust
• Help shape how the business uses technology to deliver legal services faster and smarter

What You’ll Do

• Deliver 2nd line technical support to staff across multiple offices
• Manage IT onboarding for new starters, setting up accounts, devices, and software
• Deliver IT training sessions (1:1 and group) to improve confidence and efficiency
• Identify and implement process improvements in workflows and systems
• Support and maintain the firm’s network, applications, and security
• Act as a friendly, approachable IT partner to teams across the business

What You Bring

• Must Have:
• Previous IT support or systems engineering experience
• Strong knowledge of Microsoft 365, Windows OS, and core business applications
• Confident communicator who can train, explain, and simplify technical processes
• An analytical approach to identifying workflow inefficiencies and improving them
• Full UK driving licence (travel to other offices required)

• Nice to Have:
• Experience in legal or professional services
• Knowledge of case management systems
• Certifications such as CompTIA A+, Microsoft MTA/MCSA, or similar

Your Rewards

• Additional leave for long service
• Company pension scheme
• Paid professional training & certifications
• Opportunities to lead business improvement initiatives
• Travel expenses for inter-office visits
• A stable, long-term role in a respected firm with a friendly, supportive culture

This is your chance to take a hands-on IT role and turn it into something bigger—where you train, improve, and influence how a respected legal firm operates.

If you’re ready to become the tech go-to in a business that values your ideas, apply now.

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