Job Title: Junior IT Support Engineer

Location: London Victoria

Work Arrangement: 6 month initial contract (will extend beyond), 5 days per week on-site

We are seeking a hands-on Junior IT Support Engineer to provide first-line technical support to our office and remote staff. This role is ideal for a natural problem solver who thrives on learning new technologies, enjoys tackling complex technical challenges, and wants to grow their IT skills in a dynamic environment. You will be the go-to person for diagnosing and resolving diverse technology issues, thinking creatively to find solutions while ensuring our distributed team can work efficiently without technical interruptions.

What we are looking for:

The right mindset matters more than experience. We want someone who:

• Has exceptional problem-solving skills and loves tackling technical challenges
• Learns new technologies quickly with genuine curiosity and enthusiasm
• Thinks analytically and stays calm under pressure
• Communicates clearly and patiently when guiding users remotely
• Takes initiative and works independently with minimal supervision
• Enjoys helping people and providing excellent customer service

Key responsibilities:

• Daily Support & Troubleshooting
• Diagnose and resolve complex technical issues for end users across hardware and software.
• Provide remote support via phone, email, and remote desktop tools.
• Set up and configure new user workstations for office and remote employees.
• Maintain and troubleshoot video conferencing room equipment and software.
• Guide users through troubleshooting with clear communication and patience.
• Maintain inventory of IT equipment and supplies.
• Communicate system outages or maintenance windows to staff.
• Documentation & Communication
• Document common issues and solutions for future reference.
• Track and log support tickets and resolutions.
• Provide basic training to users on new software or procedures.
• System Maintenance
• Monitor and maintain office computer systems and network infrastructure.
• Ensure security protocols are followed for both on-site and remote workers.
• Perform routine system updates, patches, and backups.
• Preferred experience areas
• Windows operating systems.
• Common office software (Microsoft Office, Adobe Acrobat, Teams, OneDrive).
• Remote support tools and techniques.
• VPN and remote access technologies.
• Basic understanding of networking concepts and troubleshooting.
• Active Directory user and group policy management.
• Familiarity with cloud services (Office 365, Intune, Azure, AWS).
• Basic scripting and automation.