Overview Get AI-powered advice on this job and more exclusive features. This range is provided by TwinStream. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range Direct message the job poster from TwinStream Details Location: Hybrid working, with regular visits to the site in North Bristol. Security Clearance: Must be eligible for DV clearance About the role As the technical leader of the IT Team, you will provide team leadership, set the technical thinking and direction, and provide hands-on incident resolution, ongoing maintenance and change delivery. The IT Technical Lead applies authoritative and deep technical expertise, along with the ability to translate cross-departmental business needs into technical tasks. You will also lead from the front, demonstrating what good looks like to the rest of the IT team and work with the Delivery & Service Manager to provide a first-class service. Responsibilities

Defining and maintaining TwinStream’s corporate IT Strategy in consultation with the company’s leadership team. Assume technical ownership of the configuration of the IT estate from maintaining the AWS/M365 accounts through to managing mobile devices, laptops etc. Provide technical guidance and leadership to the IT team. Working with the Service Manager and the IT team to maintain & continuously improve TwinStream’s IT capability as an internally delivered Managed Service. Hands-on resolution of IT incidents and problems when required. Engage with departmental stakeholders (Delivery, InfoSec, GRC, People, Finance etc.) to understand and analyse requirements so that IT initiatives can be created and added to the change backlog. Working with the delivery manager and the IT team to execute against the IT Change Roadmap in order to deliver evolving corporate outcomes in line with the IT Strategy. Following a “Kanban” methodology to deliver against the prioritised backlog. Defining, maintaining and regularly testing an IT disaster recovery plan. Suggesting process improvements and efficiencies to the delivery of IT support & Change.

Key Skills

Microsoft 365 Administration – managing and configuring Teams, SharePoint, Office apps, and Power Automate workflows for security, compliance, and user experience. Microsoft Entra ID Administration – configuring identity and access management, application integrations, and endpoint security. AWS and Azure – configuration of accounts, networking services, DNS management and security monitoring. Infrastructure as Code – using Microsoft365DSC, Terraform and similar tooling to perform configuration and deployments using code. Backup & Disaster Recovery – designing and managing backup strategies, recovery objectives, and tabletop recovery exercises. SaaS Deployment & Support – evaluating and integrating a wide range of SaaS tools to ensure they are compliant with corporate policies. Stakeholder engagement – clear communication with both business stakeholders and a technical engineering community. Background understanding of Information Security practices and tooling, including awareness of ISO27001, Cyber Essentials Plus. Experience with working with public sector customers. Linux and Windows system administration.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Information Technology

Industries

Computer and Network Security IT Services and IT Consulting IT System Operations and Maintenance

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