Overview

We are looking for a level 1 to level 2 technician who can work either UK or USA hours (GMT-6). This remote role may start as part-time and can lead to a full-time position. Applicants must be based in the UK or the US, and answering the phone is a must.

Responsibilities

• Answering support calls
• Answering support tickets
• Escalating tickets to level 2 and above
• Various other IT related tasks

Technical Scope

You will be working with:

• Microsoft Windows 10/11
• Microsoft Server 2019/2022
• Active Directory
• Print Management
• Telecoms (VoIP)
• Hyper-V / VMware
• Routers / Firewalls / Switches / Access Points
• Other various IT related services

Qualifications & Requirements

• Basic experience is required; training will be provided.

• This is a remote role, but applicants must be based in the UK or the US.

• Driving is preferred; bonus points for candidates in Essex, London, and surrounding areas.

• Please send your relevant experience, location, hourly/daily rate, and preferred time zone (GMT or GMT-6).

Other

Successful applicants will need to sign an NDA and a non-compete agreement.