Get AI-powered advice on this job and more exclusive features.Direct message the job poster from VantiveAre you an accomplished field service engineer with experience in a technical /engineering discipline (medical technology, electronic, mechanical)? Are you looking for a new challenge where you can thrive?We are seeking a talented individual to work in the field covering South London. Join our team at Vantive, where we are shaping the future of manufacturing through cutting-edge technology and expertise!OverviewThe field service engineer is responsible for the service activity of products supplied by Vantive in the defined geographical area(s). They will need to undertake their duties in compliance with assigned Company procedures (e.g. Control of Service Documentation, Environmental Health & Safety).ResponsibilitiesInstall, service, repair and maintain products, distributed by Vantive in the defined area of responsibility as per the defined service documentation and the quality system framework.Establish & maintain timely customer communications & relationships, along with other key stakeholders (e.g. team members and business units).Report all relevant service activity, ensuring updated and accurate service data in the service system (all work orders should be closed within the same day).Responsible for maintaining and documenting the assigned calibration equipment.Provide technical support for in-bound calls from customers & patients, document the job on the system and undertake the relevant actions.Maintain up-to-date technical competence in assigned products by completing the relevant training and development.Identify opportunities for new business or business growth for products & services and escalate to the relevant stakeholders (e.g. account managers, Inside Sales).Review KPIs regularly and adapt the working practices to ensure service level is maximised.QualificationsDegree, HNC/HND or equivalent level qualification in the relevant engineering field (e.g medical technology, electronic, mechanical) would be advantageous.SkillsStrong attention to detailStrong verbal and written communication skillsGood organisation and prioritisation skillsGood proficiency in Microsoft Office (including Outlook, Excel)Good technical problem solving skillsBasic level of commercial awareness would be advantageousExperienceIn-depth level of practical experience in the relevant technical/engineering discipline with measured KPIsDemonstrable experience in meeting business-critical timeframes and deadlinesSuccessful experience in maintaining continuous professional developmentSuccessful experience in managing and engaging with the customerKnowledgeGood IT knowledge of general connectivity, network integration of devices, wireless protocols, mobile network technologies, software support and cyber security standards would be advantageous.Job RequirementsParticipating in 24 hr on-call (where required)Lone workingFrequent and regular travel within the assigned geographical regionFull driving licenseSeniority levelAssociateEmployment typeFull-timeJob functionIndustries: Medical Equipment Manufacturing and Pharmaceutical ManufacturingReferrals increase your chances of interviewing at Vantive by 2x #J-18808-Ljbffr