MSP 1st Line Support Engineer

New Today

Responsibilities


Your duties will include:
  • Logging and managing support requests.
  • Diagnose and resolve basic technical issues related to hardware, software, networks, and user accounts.
  • Escalate more complex technical issues to 2nd and 3rd line support teams where necessary.
  • Troubleshooting across a variety of hardware and software.
  • Provide clear and effective communication to users, ensuring they are kept informed about issue resolution.
  • Log and manage tickets within the service management system, ensuring all information is accurately recorded.
  • Monitoring systems, performing repairs, upgrades, installations and other routine tasks.
  • Assist with setting up and configuring new devices, user accounts, and software applications.
  • Being the first point of contact for customers both in person and remotely, logging and resolving calls using the set procedures.
  • Follow ITIL best practices and contribute to continuous improvement initiatives.
    • About You
  • You’ll be an enthusiastic problem solver with a strong passion for IT.
  • You will have a broad range of technical skills, in Microsoft technologies (O365, Windows, Active Directory, Azure AD, Outlook), along with basic networking concepts.
  • Familiarity with remote support tools and ticketing systems.
  • As this role involves interacting with users directly, strong communication skills are essential, and a background in customer service is a welcome addition.
  • Previous experience in a 1st line support or similar IT support role, preferably within an MSP environment will be beneficial.
  • A proactive and enthusiastic attitude towards IT support.
  • Ability to work both independently and as part of a team.
  • Relevant IT certifications (e.g., CompTIA A+, ITIL Foundation, Microsoft certifications) are a plus.
    • What we Offer:
  • A dynamic and fast-paced working environment.
  • Opportunities for career progression and professional development, through training courses and certification programs.
  • Exposure to a wide range of technologies and industries.
  • A supportive and collaborative team culture.
  • Competitive salary (£25K-28K dependent on experience)
  • A range of great benefits including company events, retail discounts, cycle scheme and pension scheme.
    • Apply
    Location:
    London
    Job Type:
    FullTime

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