We’re partnered with a fast-scaling technology company redefining enterprise networking with a fully integrated platform covering routing, switching, wireless, security, and automation. They’re expanding their London Support Engineering team to deliver 24/7 coverage and are hiring Network Engineers.What you’ll be doingTroubleshooting and supporting customer networks across layers 1–4 (routing, switching, wireless, firewall, VPN, SD-WAN).Managing tickets end-to-end with clear, customer-first communication.Collaborating with engineering and product teams to refine processes and improve customer experience.Working hybrid in London (Tue–Thu in office once open).Covering rotating shifts, with priority for weekend/overnight schedules.What we’re looking forHands-on expertise in routing, switching, and wireless.Strong troubleshooting and end-to-end ownership across the networking stack.Adaptability, resilience, and passion for networking.Certifications or wider networking knowledge a strong plus.Work on the full spectrum of modern networking challenges.Be part of a global 24/7 support team at a key inflection point of growth.Equity alongside competitive salary.Seniority levelMid-Senior levelEmployment typeFull-timeJob functionInformation TechnologyReferrals increase your chances of interviewing by 2xEEO Statement: We are an equal opportunities employer and welcome applications from all qualified candidates. #J-18808-Ljbffr