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Overview

Business Director - Infrastructure, Cloud & IT Security. I am currently working with a national MSP who are seeking a Network Security Engineer to work within their SOC team, supporting their customers networks using the companies toolsets and processes. You will be providing technical support for a variety of products and services with the main focus of Managed Networks and Security, Unified Communication and fixed connectivity supplied to our customers. You will mainly be dealing with escalated issues from Tier 1/2 as well as some project work.

Responsibilities

• Remotely support and identify issues affecting customer systems and services, then perform top-tier diagnosis with a view to resolution or further escalation.
• Provide an escalation route within SOC for Tier 1, Tier 2 and Tier 3 support functions
• Resolution of full range of technical support issues
• Provide proactive monitoring and management of services to all customers
• Ensure that all company processes, procedures, and standards are adhered to at all times
• Provide ownership of operational processes and escalate issues to internal support teams (such as Technical Services and PMO) as and when required
• Work with the ISOC Tier 2 Team Leader to provide mentoring to ISOC Tier 2 Core engineers

Ideal background

• A minimum of five years providing network/security solutions in a technical support role to a high technical level
• Experience with the advanced functionality of networking equipment, i.e. Routers, Switches, Firewalls, wide area communications, cloud compute and security, SDN’s
• Experience of the following vendor products; Check Point, Juniper, Cisco, Palo Alto, Aruba
• Expert knowledge of connectivity technologies (LAN/WAN/Wireless/SD-WAN)
• Advanced Experience in configuring and troubleshooting networking protocols.
• Expert understanding of practical application of VLANs, switching, and routing.
• Willingness to learn new technologies using self-learning and dedicated training techniques
• Working under pressure, multitasking between simultaneous projects and responding to deadlines
• Operational experience of Wireless technologies is required
• Operational experience of shared compute and virtualisation technologies is desirable

Qualifications

• Key requirements
• Willing to work in a varying shift pattern including week-ends, bank holidays and out of hours
• All employees are subject to Enhanced DBS check during probation period
• Remote based but occasional travel to London

Job details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Information Technology
• Industries: Information Services and Technology, Information and Media

Note: This description retains the role focus and content while removing unrelated postings and boilerplate.